General Manager I

FedEx Supply Chain, Inc; Richmond (VA); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match

Holiday pay and accrued PTO

Medical, dental, vision benefits

Life insurance

AD&D coverage

Disability coverage

Paid parental leave

Jury duty

Job summary

FedEx Supply Chain, Inc. is seeking an Operations Manager to oversee facility operations at smaller locations, typically 75 or fewer employees. You will work with site leaders to drive safety, productivity, cost control and customer service while ensuring compliance and quality.

You will lead exempt staff, manage budgets and P&L, and implement continuous improvement initiatives across space utilization, maintenance, and reporting. Travel quarterly may be required.

Qualifications

• Bachelor's degree in related field and 5 years of relevant experience.
• In lieu of degree, high school diploma or GED and 7 years of relevant experience.
• Strong analytical and human relation skills.
• Excellent presentation, planning and organizational skills.
• Proficient in Microsoft Office applications.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to internal and external customers.

Responsibilities

• Manages exempt direct reports including hiring, coaching and performance management.
• Preparing, maintaining and communicating all operational goals and SOPs.
• On-going management of facility P&L, forecasting and budget preparation.
• Monitoring space utilization and maximizing usage.
• Coaching and developing staff to achieve objectives.
• Overseeing recruitment and reinforcing company culture.
• Ensuring performance metrics are met in a cost-effective manner.
• Preparing reports and records regarding facility operations.
• Developing and directing maintenance and safety programs.

Skills

Leadership

Analytical skills

MS Office

Communication

Problem solving

Team player

Customer service

Interpersonal skills

Education

Bachelor's Degree in related field

High school diploma or GED with 7 years experience

Tools

WMS

QDM

LMS

P&L management

Microsoft Office

Job description

This role is responsible for facility operations at small and less complex locations (typically with a headcount of 75 or less full-time employees). Works with managers (i.e., Operations, Quality and Inventory Control) and supervisors to implement monitoring and enhance all aspects of support to include operational performance, safety, security, productivity, cost control, customer service, and continuous improvement. The incumbent is the primary point of contact between the customer and the Company. This position has management authority, responsibility, and oversight of all contractual tasks. Responsible to identify, review and then follow internal policy to make contract revisions. This position requires the exercise of independent judgment, decision-making, and discretion. This position is responsible for product safety, quality, legality, and integrity compliance.

Primary Responsibilities

• Manages exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to and including termination.
• Preparing, maintaining and communicating all operational goals and company Standard Operations Procedures.
• On-going management of facility fiscal performance (Profit and Loss), forecasting and yearly budget preparation.
• Monitoring space utilization/layout and maximizing usage/making recommendations.
• Managing, coaching, mentoring, developing staff to achieve prescribed objectives.
• Overseeing the recruitment and new hire process and ensuring/reinforcing the Company culture is being fostered in the facility.
• Monitoring and ensuring departmental/facility performance metrics are met in a timely and cost-effective manner.
• Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations.
• Developing, implementing and directing; equipment preventative maintenance programs, safety programs, and facility building/grounds maintenance programs.
• Responsible to identify, review and follow internal policy to make contract revisions.
• Monitoring facility purchasing process to include auditing, guideline compliance, and approval; creating programs to maximize cost saving for the Company and customers.
• Ensures facility is maintained to industry regulatory specifications, if required.
• Performs other duties as required.

General Qualifications

• Bachelor's Degree in related field and 5 years of relevant experience
• o In lieu of degree, high school diploma or GED and 7 years of relevant experience
• Basic analytical and human relation skills
• Strong presentation skills
• Strong planning and organizational skills
• Proficient in Microsoft Office applications
• Excellent interpersonal and collaboration skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from a variety of internal and external customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Basic understanding of and willingness to learn and adopt professional and industry standards.
• Excellent written and verbal communications skills
• Customer service driven
• Strong team player

Specific Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field preferred and minimum of 5 years' experience in logistics, operations, or supply chain management, with minimum of 3 years in managerial leadership role.
• o In lieu of degree, high school diploma or GED and 7 years of relevant experience in logistics, operations, or supply chain management, with a minimum of 4 years in a managerial leadership role. Alternatively, military rank at E8-E9 or O3-O5.
• Strong understanding of logistics and distribution processes, as well as regulatory requirements in the industry.
• Proven management experience, preferably in a large, high volume logistics environment responsible for Warehouse Management System (WMS), Quality Driven Management (QDM), Labor Management System (LMS), Profit and Loss (P&L) and talent management of managers.
• Proven experience overseeing safety programs within a warehouse or distribution environment, ensuring compliance with OSHA regulations and industry best practices to maintain a safe workplace.
• Experience implementing continuous improvement programs, preferred.
• Experience in managing full P&L financials, preferred
• Ability to interact effectively at multiple levels, in support of our customer relationships.
• Demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
• Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the public.
• A proven track‑record of mentoring and development of direct reports and subordinates.
• Technical competency in Six Sigma skills: Lean, Kaizen/Work-out, process management, change management and advanced statistical analysis a plus.
• Proficiency with Microsoft Office applications.
• Customer service driven.
• Strong collaborator.
• Travel: Quarterly

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Pay Range

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Pay Range: The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $92,828.00 - $143,800.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to \"Pay Transparency Law\"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).