General Manager - Hotel Operations

Aramark; High Point (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Aramark Destinations is hiring a General Manager to lead the hospitality experience at High Point University’s hotel campus. The GM will plan, manage, and guide multiple contracted services for a client generating substantial revenue, ensuring exceptional service and financial performance.

The role requires leadership across operations, client relationships, and compliance with Aramark standards, with a focus on delivering Extraordinary hospitality.

Qualifications

• Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management.
• Ability to lead through other managers.
• Experience managing contracts and budgets.
• Experience in service/hospitality environment.
• Strong communication with clients and senior management.
• Understanding contractual requirements.

Responsibilities

• Leads a team providing operational expertise and hands-on management.
• Manages client/community relationships at the location.
• Builds and leads a management team.
• Recommends improvements based on contract terms and obligations.
• Manages a budget with Finance and designs improvements to optimize financial performance.
• Ensures compliance with local, state and federal regulations and records.
• Adheres to Aramark's standards of operation including safety policies.
• Lead hospitality where the standard is Extraordinary.

Skills

Leadership

Interpersonal skills

Customer service

Contract management

Budget management

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

Title: General Manager - Hotel Operations

Requisition #: 647200

Location: High Point, NC, US

Information at a Glance

Job Description

Candidates must have prior General Manager experience in a luxury hotel environment.

Designed to accommodate an ever-growing number of future students and families who are drawn to High Point University, the Jana and Ken Kahn Hotel provides guests with an extraordinary experience. The Kahn Hotel features beautifully appointed guest rooms and suites and a fine-dining restaurant, all connected to the Nido and Mariana Qubein Arena and Conference Center. This dynamic facility is home to HPU’s men’s and women’s basketball teams, as well as a venue for major events, speakers, concerts, entertainment, academic symposia and recreational activities.

Aramark Destinations is hiring a GM to lead the hospitality experience at HPU, a campus built around the Premier Life Skills model and recognized internationally for its Extraordinary Hospitality Standards.

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Job Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
• Lead hospitality where the standard is Extraordinary!

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .