General Manager - Hilton Short Hills

Crescent Hotels & Resorts; Millburn (NJ); On-site; USD 150,000 - 250,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a General Manager to lead the Hilton Short Hills, driving overall hotel performance and delivering exceptional guest experiences while achieving profitability.

The ideal candidate brings proven GM experience, strong financial and operational expertise, and an inspirational leadership style to build and sustain a high-performing team within a branded hotel environment.

Qualifications

• Proven GM or senior hotel leadership experience.
• Strong financial and operational expertise with a track record of delivering results.
• Inspirational leadership style with the ability to build and motivate high-performing teams.
• Passion for guest experience, service excellence, and team development.

Responsibilities

• Drive hotel performance through strong financial acumen and operational strategy.
• Lead the development and execution of the annual business plan, budget, and forecasts.
• Build, develop, and lead a high-performing leadership team.
• Ensure consistent delivery of exceptional service and product quality; uphold brand standards.
• Grow market share by supporting sales efforts and maintaining a positive public image.
• Provide clear, consistent communication to teams, ownership, and corporate partners.

Skills

GM experience

Financial acumen

Leadership

Guest service excellence

Thrives in fast-paced environment

Job description

Crescent Hotels & Resorts is seeking an exceptional General Manager to lead the Hilton Short Hills.

Why Crescent?

We offer a competitive compensation package including industry-leading benefits, performance-based bonus opportunities, and a culture that values your individuality, leadership, and impact. At Crescent, you belong. We care. You can shine bright.

Your Impact

As General Manager, you will be the driving force behind the hotel's success leading a high-energy team, delivering exceptional guest experiences, and achieving strong financial performance.

You will create a guest-centric, results-driven culture that inspires your team to perform at their best while ensuring operational excellence, brand integrity, and profitability.

Key Responsibilities

Strategic & Financial Leadership

• Drive overall hotel performance through strong financial acumen and operational strategy
• Analyze key metrics (occupancy, ADR, revenue, GOP) and implement actions to maximize profitability
• Lead the development and execution of the annual business plan, budget, and forecasts

People Leadership & Culture

• Build, develop, and lead a high-performing leadership team
• Foster a culture of accountability, engagement, and continuous improvement
• Provide coaching, performance feedback, and development planning for department leaders
• Partner closely with Human Resources to support associate relations and talent initiatives

Operations & Guest Experience

• Ensure consistent delivery of exceptional service and product quality
• Maintain high standards across all areas of the hotel through daily property presence
• Champion a guest-first mindset that drives satisfaction, loyalty, and reputation

Sales, Marketing & Community Engagement

• Act as the face of the hotel building strong relationships with clients, partners, and the local community
• Support sales efforts and identify opportunities to grow market share
• Maintain a strong and positive public image for both the hotel and Crescent

Communication & Execution

• Provide clear, consistent communication to teams, ownership, and corporate partners
• Lead with transparency and alignment across all departments
• Ensure compliance with company policies, brand standards, and operational procedures

What We're Looking For

• Proven General Manager or senior hotel leadership experience, ideally within lifestyle or branded hotels
• Strong financial and operational expertise with a track record of driving results
• Inspirational leadership style with the ability to build and motivate high-performing teams
• Passion for guest experience, service excellence, and team development
• Ability to thrive in a fast-paced, high-volume environment

Join Us

If you're a dynamic leader who thrives on energy, culture, and performance-and you're ready to lead a standout lifestyle hotel in Scottsdale-we'd love to connect.

Start your journey with Crescent Hotels & Resorts-where you belong, we care, and you can shine bright.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.