General Manager - Henrietta #14

Dairy Queen; Henrietta (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Dairy Queen in Henrietta, Texas is seeking an experienced restaurant leader to oversee all facets of operations, financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. The role emphasizes developing staff, implementing company standards (PRIDE), and achieving the location's game plan in collaboration with the DM.

You will ensure guest service meets company standards, respond to customer concerns, and work with local chambers to grow sales.

Qualifications

• Experience managing restaurant operations and achieving financial targets.
• Ability to develop and implement a game plan with the DM.
• Strong guest service standards and complaint resolution.

Responsibilities

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures PRIDE systems and routines are incorporated into day-to-day operations.
• Responsible for development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt action to resolve problems and maintain satisfaction.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations and performance reviews.
• Responsible for effective management schedules and staffing for all day parts and sales volumes.
• Manages restaurant P & L to optimize profit, controls COGS, Labor, and Controllables.

Skills

Leadership

People management

Operations management

Guest service

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities:

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.