General Manager - Gas City Xpress

National Pride Equipment Car Wash Superstore; Gas City (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

National Pride Equipment Car Wash Superstore is seeking a General Manager for a Gas City, IN location. The role oversees site performance, revenue, memberships, labor, and safety, directing daily operations and a local team to deliver top service.

You will lead staffing, inventory, and maintenance, drive customer satisfaction, and ensure financial results while implementing company initiatives and community engagement. Strong leadership and communication are essential.

Qualifications

• Minimum leadership experience in retail, service, or car wash operations.
• Strong customer service, communication, and organizational skills are required.
• Ability to manage time, prioritize tasks, and solve problems in a fast-paced setting.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.
• Identify and resolve operational issues, including minor mechanical and maintenance needs.
• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.
• Lead, coach, and develop site team members and shift leaders.
• Hire, train, and onboard new employees in accordance with company standards.
• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
• Maintain consistent training on systems, procedures, safety, and customer service expectations.
• Foster a positive, accountable, and high-performing team culture.
• Deliver a consistently positive customer experience across all touchpoints.
• Resolve customer concerns promptly and professionally while minimizing claims and losses.
• Drive site-level sales, membership growth, promotions, and local marketing initiatives.
• Support fundraising and community engagement efforts as directed.
• Own execution of company safety programs and ensure compliance with all policies and procedures.
• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
• Identify safety risks and take immediate corrective action.
• Perform other duties as assigned to support business needs.

Skills

Leadership

Customer service

Communication

Organizational skills

Time management

Problem solving

Basic computer skills

Mechanical inclination

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Gas City Xpress - Gas City - Gas City, IN 46933Position Type: Full TimeEducation Level: NoneSalary Range: $60,000.00 - $80,000.00 SalaryTravel Percentage: NegligibleJob Shift: AnyJob Category: ManagementPosition Summary

Position Summary

The General Manager is responsible for the overall performance of an individual car wash location. This role owns daily operations, financial results, team leadership, customer experience, safety execution, and facility standards. The General Manager leads the site team, executes company initiatives, and ensures operational discipline while driving revenue growth, membership acquisition, and cost control. Success in this role is measured by membership growth, revenue performance, labor and cost management, safety compliance, customer satisfaction, and the development and retention of site-level leaders and team members. Each General Manager is expected to and must use their independent judgement and discretion in performing their duties.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.
• Identify and resolve operational issues, including minor mechanical and maintenance needs.
• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.

Leadership and Team Development

• Lead, coach, and develop site team members and shift leaders.
• Hire, train, and onboard new employees in accordance with company standards.
• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
• Maintain consistent training on systems, procedures, safety, and customer service expectations.
• Foster a positive, accountable, and high-performing team culture.

Customer Experience, Sales, and Marketing

• Deliver a consistently positive customer experience across all touchpoints.
• Resolve customer concerns promptly and professionally while minimizing claims and losses.
• Drive site-level sales, membership growth, promotions, and local marketing initiatives.
• Support fundraising and community engagement efforts as directed.

Safety, Cleanliness, and Compliance

• Own execution of company safety programs and ensure compliance with all policies and procedures.
• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
• Identify safety risks and take immediate corrective action.
• Perform other duties as assigned to support business needs.

QualificationsSupervisory Responsibilities:

• Directly supervise site-level employees and shift leaders.
• Set clear expectations, schedules, and performance standards.
• Monitor productivity and provide ongoing coaching and accountability.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous leadership experience in retail, service, hospitality, or car wash operations.
• Demonstrated ability to manage daily operations and lead teams effectively.
• Strong customer service, communication, and organizational skills.
• Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.
• Basic computer proficiency and ability to use operational systems.
• Mechanically inclined with ability to identify and address minor maintenance issues.
• Ability to work flexible hours including evenings and weekends.
• High School Diploma or equivalent required.

Physical Demands and Work Environment

The physical demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position requires regular communication, site visits, and physical presence in a car wash environment. The role may require standing, walking, lifting up to 50 pounds occasionally, and exposure to a high a high-noise environment. This role requires regular field presence, including evenings and weekends, based on business needs.

Note

This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform additional job-related duties as requested. Employment is at-will and does not constitute an employment contract.