General Manager, Full Time, Birkdale- Pottery Barn

Williams-Sonoma, Inc.

Huntersville (NC)

On-site

USD 75,000 - 110,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Generous discount on all brands

401(k) plan

Paid vacations and holidays

Health benefits

Wellness program

Job summary

A leading home goods retailer in Huntersville, NC, is seeking a General Manager. The role involves hiring and developing a team to exceed sales goals while ensuring exceptional customer service. Ideal candidates will have strong leadership skills and at least 4 years of experience in retail management. This position offers a comprehensive benefits package including discounts, health benefits, and a 401(k) plan.

Qualifications

Proven ability to manage staff to exceed sales goals.
Effective communication and organization skills.
Experience in a multi-unit retail environment.
Proven ability to motivate and influence others through personal action and example.

Responsibilities

Hire and develop associates for growth.
Manage store operations and inventory levels.
Ensure exceptional customer experience.
Complete performance appraisals and development plans; manage schedules and staffing.

Skills

Leadership

Sales management

Staff training and development

Communication skills

Problem-solving

Education

4+ years management experience in retail

Job description

General Manager, Full Time, Birkdale- Pottery Barn

and 1 more

Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the General Manager role

You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers.

Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
Train and motivate all associates through on-going programs in sales, customer service, and product knowledge
Assess performance and provide on-going feedback
Complete and deliver performance appraisals and development plans
Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy
Work with District Managers and peers to develop best practices in store management

Criteria

Proven ability to manage staff to exceed sales goals, while meeting payroll goals
Proven to identify top talent, create teams, and train/develop/retain great people
Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
Proven ability to motivate and influence others through personal actions and examples
Effective communication, organization and leadership skills
4 + years management experience in specialty retail and/or multi-unit retail business environment

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Employment/promotion to this role will be contingent on successful completion of a background check
Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December)
*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
Paid vacations and holidays
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning opportunities through brand specific resources and WSI University

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We\'ve seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn\'t changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we\'re a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Job Info