General Manager - Full-service restaurant

True North Consultants, Inc.; Freehold (NJ); In loco; USD 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

True North Consultants, Inc. is seeking an experienced General Manager to lead a new restaurant from opening forward. You will establish culture, standards, and systems while operating the venue hands-on in a high-volume, full-service setting.

You will recruit and develop a strong management team, oversee scheduling and labor, manage reservations and capacity, and partner with culinary leadership to ensure FOH/BOH alignment. A focus on guest experience and community presence is essential.

Competenze

• GM experience in a high-volume, polished full-service restaurant.
• Experience with seafood/raw bar/steakhouse or elevated dining.
• Experience opening new restaurants highly preferred.
• Strong understanding of food, wine, spirits, cocktails, and elevated service.
• Ability to recruit, train, and retain a strong team.
• Excellent labor, scheduling, COGS, inventory, and P&L knowledge.
• Experience managing reservations and maximizing capacity.
• Strong organization and attention to detail.

Mansioni

• Oversee day-to-day restaurant operations.
• Recruit, hire, train, coach, and develop management and hourly staff.
• Maintain service, hospitality, cleanliness, and standards.
• Manage scheduling and labor performance.
• Monitor financial metrics: sales, COGS, inventory, purchases, and cash controls.
• Collaborate with culinary leadership to ensure FOH/BOH consistency.
• Lead meetings, pre-shifts, training, and development.
• Maintain strong on-floor management presence.
• Handle guest feedback and build relationships with regular guests.
• Maintain facility standards and restaurant readiness.
• Identify operational issues and implement proactive solutions.
• Develop managers and nurture future leaders.

Conoscenze

General GM experience

High-volume dining

Opening experience

Food/wine/spirits knowledge

Guest service excellence

Staff development

Operations mindset

Hospitality leadership

People management

Brand and culture building

Descrizione del lavoro

General Manager

We are looking for an experienced General Manager capable of leading the restaurant from the opening phase forward and establishing the culture, systems, standards, and identity of the operation.

This is a hands-on leadership position. The GM should operate the restaurant like it is their own business while working within the standards and expectations of the ownership group.

What We're Looking For

• Proven General Manager experience in a high-volume, polished full-service restaurant

• Seafood, raw bar, steakhouse, or elevated dining experience strongly preferred

• New restaurant opening experience highly preferred

• Strong understanding of food, wine, spirits, cocktails, and elevated service

• Strong floor presence and ability to control service during high-volume periods

• Ability to recruit, train, develop, and retain a strong management and hourly team

• Excellent understanding of labor, scheduling, COGS, inventory, purchasing, and P&L performance

• Strong understanding of reservation management, pacing, and maximizing restaurant capacity

• Extremely organized with strong attention to detail

• Comfortable holding managers and employees accountable

• Able to establish systems and standards rather than simply inherit them

• Strong guest recovery and problem-solving skills

• Genuine hospitality mentality with the ability to create memorable guest experiences

• Comfortable working closely with culinary leadership and senior leadership

• Ability to think beyond daily operations and contribute to the continued growth of the restaurant

• Protecting the asset of the business through all avenues including but not limited to ABC regulations, theft, and overall workplace culture

• Work directly with our HR partner and accounting teams

Core Responsibilities

• Oversee all day-to-day restaurant operations

• Recruit, hire, train, coach, and develop management and hourly employees

• Maintain service, hospitality, cleanliness, and operational standards

• Manage scheduling and labor performance

• Monitor sales, COGS, inventory, purchasing, comps, voids, cash controls, and other key financial metrics

• Work closely with culinary leadership to maintain consistency between FOH and BOH

• Manage reservations, pacing, table turns, and overall restaurant flow

• Lead management meetings, pre-shifts, training, and continued employee development

• Maintain a strong management presence on the floor

• Handle guest feedback and recovery while developing relationships with regular guests

• Maintain organization, cleanliness, facility standards, and restaurant readiness

• Identify operational problems and create solutions before they become larger issues

• Develop managers and identify future leaders within the organization

• Maintain a positive, professional, accountable workplace culture

Marketing & Community Involvement

• Actively represent the concept and brand within the local community

• Build relationships with local businesses, organizations, charities, community leaders, and potential partners

• Identify opportunities for partnerships, events, sponsorships, and community involvement

• Participate in and help develop local store marketing initiatives

• Provide ideas, feedback, and operational insight to the DOH marketing team

• Identify opportunities to drive traffic during slower periods through events, promotions, partnerships, and programming

• Contribute ideas for social media content, special events, menu promotions, holidays, and restaurant happenings

• Understand the restaurant's guest base and provide feedback on what guests are responding to

• Develop relationships with regular guests and actively work to turn first-time guests into repeat guests

• Serve as a visible ambassador

The GM should constantly be thinking about how to improve the restaurant operationally while making it better known, more connected, and more relevant within its community.