General Manager – Estes Park, CO

Ziggi’s Coffee, LLC; Estes Park (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC in Estes Park, CO is seeking a hands-on General Manager who leads every shift with energy and accountability. You will oversee daily operations and mentor your team to deliver a welcoming guest experience and consistent quality.

As a brand ambassador, you’ll drive scheduling, inventory, and labor goals while maintaining food safety standards and store cleanliness. You’ll communicate clearly with owners and leadership to align on goals and culture.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in coaching and developing teams.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communicator who remains calm and effective under pressure.
• Passionate about building a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and accountability.
• Interview, onboard, and train new staff in alignment with company values.
• Write and maintain employee schedules and manage labor goals.
• Oversee inventory levels, ordering, and waste reduction.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback and service metrics.
• Communicate with owners, leadership, and staff for alignment.

Skills

Leadership

Team development

Guest experience

Communication

Labor management

Scheduling

Inventory control

Food safety

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.