General Manager - Downers Grove

Portillo's; Downers Grove (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus program

Annual stock grant

Technology reimbursement

Uniform allowance

Free shift meals

Development benefits

Perks and discounts

Employee Assistance Program (EAP)

Health insurance options

Paid time off

401(k) with company match

Flexible Spending Accounts

Employee Stock Purchase Plan

Voluntary benefits

Job summary

Portillo’s in Downers Grove, IL is seeking a General Manager to lead a high-volume restaurant and deliver exceptional hospitality. You will drive operations, training, and guest satisfaction while managing budgets and compliance.

The role requires strong leadership, English fluency, and a track record in restaurant management. Expect 50+ hour weeks with diverse shifts and a robust benefits package.

Qualifications

• Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferred.
• Working knowledge of restaurant operations, recruiting, food planning, preparation, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations, including labor and all P&L responsibilities.
• Current sanitation and BASSET alcohol service training a plus.
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests.
• High school diploma or equivalent.
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays.

Responsibilities

• Drive strategic direction for Portillo’s restaurants by executing operational standards and driving business results through people development.
• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Meet and exceed financial and profitability goals by managing budgets.
• Implement company policies, procedures, and strategies to promote effective local and state health and food safety compliance.
• Demonstrate integrity, honesty, restaurant knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and standards of Portillo’s.
• Deliver top-notch standards of excellence and hospitality by leading, coaching and developing team members and restaurant leaders.
• Responsible for ensuring the execution of all aspects of restaurant operations, including but not limited to sales, profits, facilities, inventory, payroll and scheduling.
• Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership

Communication

Hospitality

English proficiency

Health & safety knowledge

Education

High school diploma or equivalent

Job description

Job Description:Do you relish the opportunity to beef up a team of high performers? Can you bring that extra sizzle to the grill while making lifelong memories for our guests and our team members? At Portillo’s, we’re looking for a General Manager who’s ready to lead a team to deliver satis-frying food and top-notch customer service. If you’ve got what it takes to ketchup with our fun, fast-paced environment and add that extra pickle to everything you do, we want you to join our family!Our people are the heart of Portillo’s. We pride ourselves on living our core values of Family, Greatness, Energy and Fun while igniting the senses with our unrivaled food and experiences for our Guests and Team Members.Job ResponsibilitiesDrive strategic direction for Portillo’s restaurants by executing operational standards and driving business results through people development.Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.Meet and exceed financial and profitability goals by managing budgetsImplement company policies, procedures, and strategies to promote effective local and state health and food safety complianceDemonstrate integrity, honesty, restaurant knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and standards of Portillo’sDeliver top-notch standards of excellence and hospitality by leading, coaching and developing team members and restaurant leadersResponsible for ensuring the execution of all aspects of restaurant operations, including but not limited to sales, profits, facilities, inventory, payroll and schedulingPromote the Portillo’s brand in the local community through word-of-mouth and restaurant eventsJob QualificationsMinimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferredWorking knowledge of restaurant operations, recruiting, food planning, preparation, sanitation, health standards, and securityDemonstrated ability to champion hospitality and motivate team membersStrong leadership skills with a focus on coaching and achieving excellenceKnowledgeable in all financial aspects of business operations, including labor and all P & L responsibilitiesCurrent sanitation and B.A.S.S.E.T. alcohol service training a plusGreat communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guestsHigh school diploma or equivalentFlexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidaysWhat's in it for you?Hot dog! The pay range for this role is $80,000 - $95,000. Your actual salary will depend on experience, location, and/or additional skills you bring to the table. This position is also served with:Participation in a discretionary bonus program based on restaurant performance, among other ingredientsAnnual Stock Grant (discretionary)Monthly technology reimbursementUniform allowanceFree shift mealsDevelopment benefitsPerks and discounts - access to hundreds of discounts from movie tickets to gym memberships and moreCounseling and support resources through our Employee Assistance Program (EAP)You’ll also be eligible for a bun-believable benefits package that includes:Your choice of health insurance from among three medical plans (including a PPO), two dental plans, and a vision plan.Paid time off401(k) with company matchFlexible Spending Accounts - healthcare and dependent careBeef Stock – our Employee Stock Purchase Plan*Voluntary Benefits like critical illness coverage, and identity theft insuranceLearn more about our benefits here*Must have worked at Portillo’s for 1 year with an average of at least 20 hours over a 6-month periodDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.