General Manager Cinci Area

WhiteWater Express Car Wash; Cincinnati (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) Retirement Plan with Company 2%

Company-Paid Life Insurance

Career Advancement

Free Weekly Car Washes

Job summary

WhiteWater Express Car Wash in Cincinnati is seeking a General Manager to lead daily operations, drive revenue, ensure safety, and build a winning team. You will oversee staff development, manage performance, and uphold service standards while reporting to the Area Director.

This role requires a hands-on leader with 1–3 years of management experience in fast-paced settings, and a track record of coaching teams, controlling costs, and delivering a 5-star guest experience.

Qualifications

• High school diploma or equivalent required; education/experience will be considered.
• 1–3 years of management experience in retail, hospitality, or similar fast-paced environment; car wash experience not required.
• Strong leadership, communication, and sales skills; proficient with MS Office/Google Workspace and POS systems.

Responsibilities

• Lead and cultivate a positive workplace culture with coaching and leadership growth.
• Deliver a safe, clean, and high-quality guest experience from drive-up to drive-out.
• Create schedules, supervise maintenance, ensure safety compliance, and resolve issues with facilities/IT as needed.
• Drive revenue growth through team development, memberships, and effective customer interactions.
• Perform payroll tasks and manage hiring, training, and performance management.

Skills

Leadership

Sales Acumen

Communication

MS Office

POS Systems

Education

High School Diploma

Tools

Microsoft Office Suite

Google Workspace

POS Systems

Job description

General Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success.

The General Manager reports directly to the Area Director.

Base salary ranging from $60,000 to $65,000 + bonus potential

Key Responsibilities Include, but are not limited to:

Leadership & Culture

• Cultivate a positive, customer-focused workplace culture through coaching and leadership growth.
• Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.
• Recruit, hire, train, and develop outstanding team members while managing performance and retention.

Customer Service & Employee Experience

• Deliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while promoting a respectful environment.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.

Operations & Safety

• Create and communicate schedules for daily and weekly operations.
• Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.
• Uphold company policies and enforce safety protocols across all operations.

Sales & Financial Performance

• Drive revenue growth through team development and effective customer interactions.
• Utilize KPI tools to increase membership revenue and retention.
• Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards.

Administrative

• Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.
• Handle hiring, training, performance management, and employee development.
• Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.

Perform other duties as assigned to ensure smooth operations.

Qualifications

Education:

• A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.

Experience:

• 1–3 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.

Skills & Abilities:

• Strong leadership and management capabilities with proven sales acumen.
• Excellent verbal and written communication skills with conflict-resolution abilities.
• Proficient in Microsoft Office Suite, Google Workspace, and POS systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.

Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
• Ability to stand, walk, bend, and move throughout a fast-paced environment.

Availability:

• Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.

Benefits

• Base salary: $60,000 to $65,000 based on assigned location. Eligible for a performance-based bonus under the company's incentive plan. Bonus payments vary with results and are not guaranteed.
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Clear pathways for career advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

#INDOH