General Manager - Cheaha State Park

Guest Services Inc; Alabama; On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Relocation reimbursement

Job summary

Guest Services, Inc. in Alabama seeks a General Manager for Cheaha State Park to oversee lodging, F&B, and operations for 33 rooms, an event space, and recreation. You will lead the management team, control budgets, and drive service excellence.

The role requires hospitality leadership, staff development, safety compliance, and a strong focus on guest satisfaction, with relocation reimbursement and salary negotiability depending on experience.

Qualifications

• 3+ years of hospitality management experience.
• Experience in lodging and F&B operations.
• Strong leadership and customer service.
• Bachelor’s degree preferred.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast sales, labor, and profit within budget.
• Schedule, supervise, and participate in unit duties.
• Recruit, supervise, train, and manage staff.
• Maintain records, reporting, and cash control.
• Manage P&L and respond to inquiries.
• Ensure safety and compliance in the facility.
• Represent the company with clients and guests.

Skills

Team leadership

Customer service

Budgeting

Staff management

Operational planning

Communication

Multitasking

Education

Bachelor's degree in Hospitality or Business

Tools

MS Word

Excel

Outlook

POS systems

Job description

Compensation Amount: 75,000.00 USD Annual Job Summary: Guest Services is now hiring a General Manager for Cheaha State Park! We are seeking an experienced hospitality manager with experience in lodging and F&B to oversee operations at the state park. Our operation includes 33 rooms, an event space, F&B, recreation, and more! This position is eligible for relocation reimbursement. Salary may be negotiable commensurate with experience. The General Manager is responsible for all aspects of unit operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit.

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
• Maintain accounting records, daily reporting requirement, and cash control.
• Manage P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Act as Company’s point of contact with client.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED.
• Bachelor’s, Hospitality, or Business Degree preferred.
• At least 3 years of experience in related management.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Standard hospitality facility equipment.
• Typical office equipment (computer, fax, telephone, copier, scanner, among others).
• Reservations and POS systems.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in‑class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full‑service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.