General Manager - Bridgeville, PA

Scandinavian Tobacco Group Tobacco Service B.V.; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Disability plans

Life insurance (basic & supplemental)

Retirement plan 401(k) with company-m

Company match

Job summary

Cigars International in the United States seeks a General Manager to oversee all aspects of a niche retail boutique, bar, and kitchen operations. You will lead employee development, budgeting, scheduling, merchandising, and customer experience to ensure exceptional service and profitability.

The role combines store leadership with hands-on supervision of department managers, balancing brand standards with local market needs, while driving events and promotions.

Qualifications

• Bachelor’s degree in Business, Hospitality Services or equivalent (work experience may substitute)
• 8+ years of retail, hospitality, and management experience with budgeting
• Experience in boutique or niche retail is a plus
• Leadership experience with hiring, training, and performance management
• Working knowledge of store POS systems and computer literacy
• Strong multitasking and decision-making abilities
• Excellent written and verbal communication skills

Responsibilities

• Set organizational goals, performance objectives, guidelines and best practices
• Oversee store operations per organizational standards
• Supervise department managers in planning and performance
• Lead with supportive, participatory leadership and empower teams
• Maintain customer experience standards and budgets
• Oversee annual budgets and labor/expenditures within budget
• Utilize financial tools to support operations and inventory management
• Collaborate with merchandising and events teams on promotions and store design
• Ensure safety programs and compliance with health and safety laws
• Coordinate marketing, website updates and advertising initiatives
• Develop and deliver training to improve customer service

Skills

Leadership experience

Communication skills

Financial acumen

Operations knowledge

Decision making

Education

Bachelor’s degree in Business or Hospitality or equivalent

Tools

POS systems

Job description

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Summary:

To oversee all aspects of the day-to-day operations of a niche & luxurious retail establishment including but not limited to employee development, processes and procedures of a cigar retail store, full-service bar, and light kitchen. Responsible for ensuring that store functions are completed including budgeting, forecasting, store events, ordering, receiving, stocking, merchandise, staffing, training, cash handling, shrink control and enhancing customer experience. The General Manager will also have Supervisor duties.

Job Requirements:

• Bachelor’s Degree – Business, Hospitality Services or equivalent (work experience will be considered in lieu of degree)
• 8 or more years of retail, hospitality, and management experience with operating, capital, and cash budgeting.
• Previous retail experience working for a specialized boutique or niche is preferred but not required.
• Leadership experience of managers and others with hiring, training, evaluating, compensation and corrective action.
• Working knowledge of store point of sales systems and computer literacy.
• Ability to handle multiple demands and make tough decisions.
• Excellent written and verbal communication skills.

Responsibilities/Essential Functions:

• Establish organizational goals, performance objectives, guidelines, and best practices.
• Oversee all store operations based on the goals, objectives, and standards of the organization.
• Oversee, assist, and supervise all department supervisors and managers in planning and performance.
• Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.
• Maintain and exceed set guidelines for customer experience.
• Participate in and oversee the preparation of all annual budgets.
• Oversee the monitoring and managing of all labor and other controllable expenditures within budget.
• Understand and utilize the financial tools and reports available to support operations.
• Help direct and maintain inventory, product mix, and merchandising standards.
• Review Alcohol and Food ordering and pricing processes to maximize sales.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated company security practices and cash control procedures.
• Work directly with the accounting department to evaluate retail store objectives, payroll trends and inventory variances.

Operations responsibilities:

• Monitor overall store conditions to meet customer service objectives and budgetary goals.
• Proficient at bar management, service levels and trends.
• Work with merchandising department on executing store design and merchandising plan.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Oversee all mechanical, cleaning, supplies, food and beverage contracts and supplier relationships.
• Help direct and maintain inventory, product mix, and merchandising standards.
• Work with events team on planning and execution of retail and bar events.

Customer Service responsibilities:

• Design, develop, and maintain a store that is well merchandised and customer friendly.
• Evaluate and identify customer service needs and develop necessary training to ensure that retail and bar associates provide outstanding customer experience.

Safety responsibilities:

• Understand, implement required programs, manage, and monitor compliance with applicable federal and state health and safety laws.
• Ensure that the store provides a safe work environment for all staff and customers.

Store Promotion responsibilities:

• Coordinate store information with design for website.
• Plan and manage store promotions.
• Design and maintain a marketing campaign within budget to maximize local involvement and increase sales.

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• 401(k) Retirement Saving Plan including a generous Company match

Cigars International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.