General Manager - Boise

Tuff Shed, Inc.; Nampa (ID); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid Time Off

ESOP

Flexible Savings Account

Job summary

Tuff Shed, Inc. is seeking a results-driven General Manager for its Factory Store in Idaho. The role leads store operations across sales, production, installation, customer service, safety, HR, and accounting, reporting to the Regional VP.

Candidates should bring proven leadership in fast-paced environments and a strong network in home improvements and contracting. The GM will wear many hats to drive profitability, manage a diverse team, and maintain high quality and customer satisfaction while

Qualifications

• Experience in a General Manager or similar leadership role.
• Hands-on management in fast-paced, high-volume operations.
• Strong leadership and relationship-building skills; resolve employee relations issues.
• Knowledge of OSHA/DOT and employment law preferred.
• Able to recruit and manage installers and build a local network.

Responsibilities

• Lead store operations including retail/wholesale sales, production, installation, and customer service.
• Oversee scheduling, permits, and backlog; ensure timely, safe installations.
• Manage budget, accounting records, and A/R collections; monitor store P&L.
• Develop relationships with partners and ensure policy training across staff.
• Ensure safety programs compliance, PPE, and incident reporting.

Skills

Leadership

Sales management

Operations management

Customer service

Safety management

Driver's license

CRM software

Education

Bachelor's degree or equivalent experience

High School diploma or equivalent

Tools

CRM software (Oracle, JDE, Onyx, Salesforce.com, Goldmine)

Job description

\"BUILD\" YOUR CAREER AT TUFF SHED!

Tuff Shed is recruiting for a results-driven General Manager at our Factory Store. This position reports to the Regional Vice President and is responsible for operating the Store profitably. This includes providing leadership and management of the following functions: retail and wholesale sales, production, installation, customer service, safety, human resources, and accounting. This is a complex, take charge role where you will be wearing several \"hats\" in this multi-functional, high-profile leadership role.

Check out A Day in the Life of a General Manager at Tuff Shed: https://youtu.be/mqxc6CE8Xnk

About Tuff Shed

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.

Essential Functions

Production & Installation Management

• Operates the Store efficiently and effectively
• Organizes, directs, controls and leads the Store employees effectively
• Recruits, hires, trains, and manages production team members including factory store leaders.
• Ensures inventory is accurate through regular counts
• Orders materials timely and with cost effectiveness
• Ensures building quality, customer experience aligns with company expectations
• Carries out Company Safety program, DOT regulations.

Scheduling Management

• Ensures product installations are scheduled efficiently with customer expectations in mind
• Manages store product backlog
• Oversees the process of securing building permits
• Oversees and assists the Scheduling team

Business Management

• Staffs the store as appropriate
• Builds relationships with Home Depot business partners through regular visits
• Ensures all employees are properly trained to do their jobs effectively and the awareness of company policies, procedures, practices, benefits, etc, are communicated, regularly.
• Reviews, analyzes the Store's Profit and Loss regularly and understands Store's budget while keeping timely accounting records. Manages Store's A/R collection process
• Manages Store's fleet of vehicles; maintenance records, etc.

Retail and Wholesale Sales Partner

• A partner & collaborator to the District Sales Managers & Regional Sales Directors.

Qualifications

• We are seeking an entrepreneurial businessperson who can take on the tasks of managing our local Factory Store, installation teams, and sales force; this is an excellent opportunity for a proven leader who can run a dynamic and unique business like it's his/her own!
• Experience in a General Manager (or similar) capacity highly preferred, including five years of management experience.
• Experience working hands-on in a fast-paced, high volume operations environment.
• Proven leadership and relationship building skills, including managing employees and resolving employee relations issues.
• DOT, OSHA and employment law knowledge highly preferred.
• Enthusiastic, passionate and have great management and leadership, selling, marketing, and customer service skills
• Proven manufacturing/production and service experience in the home improvement industry, preferred
• A strong local network and experience recruiting and managing a network of independent installers, highly preferred
• Significant experience in safety management, including: OSHA; fire prevention; machine and tool usage; PPE; Hazard communication; lifting techniques; forklift; electrical safety; fall protection; and safety training documentation management
• Experience managing and leading employees: resolving employee relations issues, and an understanding of the importance of \"leading by example\"
• A focus on customer service excellence; the ability to work with and listen to customers, understand their needs, design their buildings, and deliver a great product!
• Hands‑on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software including Oracle, JDE, Onyx, Salesforce.com, Goldmine, or similar systems highly preferred
• Must have a current valid driver\'s license and a satisfactory Motor Vehicle Report.

Education

• High School diploma or equivalent
• Bachelor\'s degree or requisite experience, preferred

WHAT'S IN IT FOR YOU?

Our Competitive Benefits And Rewards

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

MGT2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.