General Manager (Auntie Anne's Ross Park Mall - Pittsburgh, PA)

Fresh Dining Concepts; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonus opportunities

Free on-duty shift meals plus employee

Free uniforms

Career growth opportunities

Job summary

Auntie Anne's is seeking a General Manager to lead bakery operations, build a high-performing team, and drive business results. You will oversee guest experiences, training, and performance management while maintaining brand standards and safety.

Ideal candidates bring 2+ years of restaurant/retail management, strong leadership, and a focus on accountability and growth. On-site role with opportunities for career advancement within the brand.

Qualifications

• Must be 18 years or older.
• 2+ years of restaurant/retail management experience preferred.
• Strong leadership, communication, and guest service skills.

Responsibilities

• Lead daily bakery operations to ensure guest experiences and operational excellence.
• Recruit, hire, train, coach, and develop team members and future leaders.
• Drive sales, manage labor, inventory, and profitability.
• Ensure compliance with policies, food safety standards, and procedures.

Skills

Leadership

Team development

Guest service

Communication

Accountability

Problem solving

Education

High school diploma or equivalent

Food Handler Certification

Tools

POS systems

Scheduling software

Store technology systems

Job description

Lead the Bakery. Inspire the Team. Become an Auntie Anne's General Manager!Our MissionTo create moments of joy through fresh baked favorites and unforgettable guest experiences.Your RoleLead the bakery, develop your team, and drive business success every day.Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for a reliable, results-driven General Manager who takes pride in building high-performing teams, delivering exceptional guest experiences, and leading a culture of accountability, excellence, and operational success.As the General Manager, you will have overall responsibility for the bakery's performance, guest satisfaction, team development, financial results, and operational execution. Success in this role includes building a strong leadership bench, developing future managers, improving team performance, and creating a culture of accountability, engagement, and growth.If you're passionate about leadership, enjoy developing others, thrive in a fast-paced environment, and are committed to driving results while maintaining a positive team culture, we'd love to meet you.What You'll DoLead all daily bakery operations to ensure exceptional guest experiences and operational excellenceRecruit, hire, train, coach, and develop team members and future leadersBuild a positive culture focused on accountability, teamwork, communication, and respectDrive sales growth and achieve bakery performance goalsMonitor labor, food costs, inventory, and overall profitabilityEnsure compliance with all company policies, food safety standards, and operational proceduresMaintain high standards of product quality, cleanliness, food safety, and guest serviceManage scheduling to support business needs while maximizing team productivityConduct regular performance conversations, coaching sessions, and development planningEstablish clear performance expectations and provide ongoing feedback to support growth and developmentIdentify high-potential team members and prepare them for advancement opportunitiesHold managers and team members accountable for performance, attendance, guest service, and operational standardsSupport succession planning by developing future Shift Managers, Assistant Managers, and General ManagersConduct performance coaching, employee development, and corrective action when necessaryEnsure accurate cash handling, deposits, inventory controls, and loss prevention practicesAnalyze business metrics and implement action plans to improve resultsResolve guest concerns promptly and professionallyLead by example through professionalism, accountability, and a strong work ethicMaintain a clean, organized, and safe work environmentFoster a culture of continuous improvement and operational excellencePerks You'll LoveCompetitive payPerformance-based bonus opportunitiesFree on-duty shift meals plus employee discounts on Auntie Anne's favoritesPaid training and leadership development opportunitiesCareer growth opportunities within a growing organizationFree uniformsEligible benefits may include health insurance, life insurance, paid time off, and a 401(k) planSupportive and team-oriented work environmentWhat We're Looking ForMust be 18 years of age or olderReliable transportation and consistent attendanceFlexible availability, including evenings, weekends, and holidays as business needs requireDemonstrated commitment to punctuality, including arriving on time, prepared, and ready to workDependable attendance record with the ability to consistently support operational needsStrong work ethic and commitment to accountability, ownership, and team successAbility to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policiesAbility to follow and enforce company policies, procedures, and brand standardsTB clearance required (if applicable by location)2+ years of restaurant, retail, food service, or hospitality management experience preferredPrevious General Manager, Assistant Manager, Restaurant Manager, Store Manager, or multi-department leadership experience strongly preferredProven experience developing, coaching, and retaining high-performing teamsDemonstrated ability to build a leadership pipeline and prepare team members for promotion opportunitiesExperience conducting performance reviews, coaching conversations, and corrective action when necessaryAbility to inspire, motivate, and hold team members accountable while maintaining a positive work environmentStrong business acumen with experience managing sales, labor, inventory, and profitability goalsAbility to stand, bend, lift, and remain active throughout a shiftComfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolersBasic math skills and proficiency with point-of-sale and business management systemsStrong communication, leadership, conflict-resolution, and guest service skillsFood Handler Certification (current or ability to obtain within 30 days of hire)High school diploma or equivalent required; additional education is a plusComfortable using smartphones, tablets, scheduling software, and store technology systemsDemonstrates honesty, integrity, accountability, reliability, and a commitment to developing othersSuccessful background check requiredReady to Lead?If you're looking for an opportunity to manage a successful bakery, develop a great team, and grow your leadership career with a recognized brand, Auntie Anne's is the place for you.Join our team as a General Manager and help deliver smiles, one pretzel at a time.Apply today. We can't wait to meet you!