GENERAL MANAGER - AMERICAN AIRLINES DFW

Compass Group USA; Grapevine (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Eurest, a division of Compass Group USA, seeks a General Manager to lead American Airlines lounge operations in a dynamic airport setting. You will drive guest experiences, operational excellence, and financial performance across multiple lounge venues, building high-performing teams and partnering with airline leadership.

The role requires seasoned hospitality leadership, strong budget and people management, and a track record of delivering world-class service in fast-paced environments.

Qualifications

• Bachelor-level degree in food services/management or equivalent experience.
• Five+ years in retail foodservice management preferred.
• Strong knowledge of food, catering trends, cost controls, sanitation, and marketing.

Responsibilities

• Oversee multiple lounge and dining locations for American Airlines operations.
• Manage timelines for service and client expectations.
• Lead budgeting, planning, and financial reporting.
• Interact professionally with a diverse group of staff, peers, and clients.
• Conduct management meetings and make timely decisions.
• Audit units for compliance with standards and regulations.
• Hire, train, and orient new management staff.

Skills

People leadership

Budget management

P&L accountability

Operations management

Customer service

Communication skills

Team development

Strategic thinking

Vendor relations

Education

B.S. in Food Services Tech/Management

A.A. with related experience

Tools

Microsoft Office

Email & Internet

Job description

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Position Title:GENERAL MANAGER - AMERICAN AIRLINES DFW

Other Forms of Compensation: 20% Bonus Potential

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?Come grow your career with Eurest.

Job Summary

General Manager - American Airlines Lounge Operations

Lead a premier hospitality operation in one of the world's most dynamic airport environments. As General Manager, you'll oversee multiple American Airlines lounge and dining locations, driving exceptional guest experiences, operational excellence, and financial performance. This high-impact leadership role offers the opportunity to build and develop high-performing teams, partner directly with airline leadership, and deliver world-class service to premium travelers. If you're a passionate hospitality leader who thrives in a fast-paced environment and enjoys creating memorable customer experiences, we want to hear from you.

Key Responsibilities:

• Is well versed in all aspects of foodservice management, with a proven track record of success
• Takes ownership of the operation and ensure operation meets all timelines for service and all other timelines established by management and/or client
• Manages all financials including planning, budget development and analysis, and financial reporting
• Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers
• Demonstrates initiative and good judgement in assisting customers, clients, peers and subordinates
• Conducts management meetings
• Has the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations
• Audits units to ensure conformance with the Company, government and accrediting agency standards, regulationsand codes regarding food storage, preparation, sanitation and recordkeeping
• Hires, trains and orientates new management associates

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus five to seven years of directly related experience preferred
• Minimum of five years of retail operational foodservice management experience preferred, flexible depending upon formal degree or training
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
• P&L accountability and contract-managed service experience is desirable
• Experience with cash retail operations
• Retail marketing experience is highly desirable
• Supervisory, leadership, management and coaching skills
• Good communication skills both written and verbal
• Ability to communicate on various levels to include management, customer and associate levels
• Knowledge of financial, budgetary, accounting and computational practices
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
• Certified Dietary Manager (CDM) certification highly desirable

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland,or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Food Service, Hospitality