General Manager (38469)

RR Living; Houston (TX); On-site; USD 85,000 - 88,000; Full time

Job summary

RR Living in Houston, TX is seeking a Community Manager to oversee operations and enhance resident satisfaction. This role requires experience in the multifamily industry and a commitment to fostering a positive community environment.

The successful candidate will manage budgets, assist with resident retention, and comply with Fair Housing laws while providing a high level of customer service and leadership.

Qualifications

• Minimum of 2-4 years experience as Community Manager/Dual-Site Community Manager in Multifamily industry.
• Bilingual experience is required.
• Lease-up experience is required.

Responsibilities

• Assist future residents in finding apartments.
• Manage annual budgets alongside Regional Property Manager.
• Ensure community occupancy through strategic selling.

Skills

Community Management

Customer Service

Bilingual Communication

Problem Solving

Budget Management

Education

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM)

Tools

OneSite

Microsoft Suite

Job description

Job Details

• Level: Experienced


• Job Location: Aura at Westchase - Houston, TX 77082


• Position Type: Full Time


• Salary Range: $85,000.00 - $88,000.00

Responsibilities

• Assists Future residents with finding the perfect apartment to call home


• Provide a positive and genuine experience to all current and future residents


• Using strategic consultative selling skills to achieve 100% Community Occupancy


• Use high level communication skills when dealing with current and future resident


• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.


• Manage annual budgets alongside Regional Property Manager


• Approves all Residential Lease Contracts and Vendor related contracts


• Expert in using marketing techniques and social media to promote community and its events


• Strong ability to mediate and assess current and future resident feedback


• Assists with resident retention activities through customer service focused initiatives.


• Scheduling and following up with progress of maintenance work orders, future move ins, capital projects and all aspects of the community.


• Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


• Comply with expectations as demonstrated in the Employee Handbook.

Requirements

• Minimum of 2-4 years experience on-site as Community Manager/Dual-Site Community Manager within Multifamily industry


• Bilingual experience is required.


• Proven background within high profile projects including renovations and providing consistent reporting to all teams involved.


• Experience in accounting and PMS systems.


• Lease-up experience is required for this role.


• Proven background within customer service in the Multifamily industry.


• Software: OneSite experience is required and Knock experience is preferred.


• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.


• Manage annual budgets alongside Regional Property Manager.


• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.


• Competence in Microsoft Suite and Property Management Software strongly preferred.


• Participate in training to comply with new or existing Fair Housing laws.


• Present self in a neat, clean, and professional manner in the workplace.


• Proven results of working with cross functional teams and other Community Managers or Directors


• Ability to work weekends and evenings as needed


• Comply with expectations as demonstrated in the Employee Handbook.