General Manager - 2682

Jiffy Lube; New Bern (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Jiffy Lube is hiring a General Manager to lead a fast-paced automotive service center. You will oversee daily operations, drive profitability, and deliver exceptional customer experiences while developing a high-performing team.

This hands-on leadership position requires strong communication, team-building, and operational excellence in a customer-driven environment, with safety and compliance as priorities.

Qualifications

• 1+ year of retail service management experience (KPIs, budgeting, calculations).
• Strong English communication (written and verbal).
• Ability to use computers, online tools, and documentation systems.
• High school diploma or equivalent.
• Must be able to stand, lift 50+ lbs, and perform physical tasks.

Responsibilities

• Open and close the store while maintaining a clean, organized workspace.
• Hire, train, schedule, and coach team members; conduct evaluations.
• Drive financial performance: sales growth and profitability.
• Oversee cash handling, reconciliations, and deposits.
• Deliver outstanding customer service and resolve escalated concerns.
• Assist with automotive maintenance services and operate vehicle types.
• Enforce safety standards and OSHA/environmental compliance.
• Perform tasks assigned by the District Manager.

Skills

Customer service

Communication skills

Leadership

Multitasking

Safety awareness

Education

High school diploma

Job description

Jiffy Lube Is Hiring for a General Manager!

Lead a High‑Performance Team and Accelerate Your Career!

Position: General Manager

Premium Velocity Auto (PVA) / Jiffy Lube is seeking an energetic, people‑focused General Manager to lead a fast‑paced automotive service center. If you're a strong communicator, team builder, and operational leader, this role is for you!

The General Manager oversees daily operations for a single automotive service center, ensuring smooth execution, exceptional customer experience, team development, and overall profitability -- all while upholding PVA and Jiffy Lube standards.

This is a hands‑on leadership role for someone who thrives in a dynamic, customer‑driven environment.

What You'll Do (High‑Impact Responsibilities)

• Open and close the store while maintaining a clean, organized, professional workspace
• Hire, train, schedule, and coach team members -- including performance evaluations and disciplinary actions
• Drive financial performance: sales growth, profitability, and customer retention
• Oversee cash handling, register reconciliation, and bank deposits
• Complete paperwork for sales, cash receipts, and employee records
• Monitor inventory, prevent shrinkage, and manage supply orders efficiently
• Deliver outstanding customer service and resolve escalated concerns
• Assist with automotive maintenance services and operate various vehicle types
• Enforce safety standards and maintain OSHA and environmental compliance
• Perform additional tasks assigned by the District Manager

Requirements

• Valid U.S. driver's license; authorized to work in the U.S.
• 1+ year of retail service management experience (KPIs, budgeting, calculations)
• Strong English communication (written and verbal)
• Ability to use computers, online tools, and documentation systems
• Ability to stand long periods; lift 50+ lbs.; bend, reach, crawl, climb stairs
• Comfortable in enclosed or semi‑outdoor work environments
• High school diploma or equivalent

Qualifications

• Strong customer service and communication skills
• Dependable leadership with attention to detail
• Growth‑minded, willing to train and develop
• Ability to multitask in a fast‑paced environment
• Strong safety awareness
• Employer/employee‑funded medical, dental, and vision plans
• Employer‑funded basic life and AD&D
• Paid Time Off