General Manager 1 - Conference Center

Sodexo; Massachusetts; On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off and Holidays

Tuition Reimbursement

Job summary

Sodexo is seeking a senior operations leader in Massachusetts to oversee daily service operations, build high-performing teams, and drive client satisfaction across specialized service environments.

You will manage budgets, staffing, and KPIs, and act as the primary client contact, guiding strategic growth through effective resource optimization and accountable leadership.

Qualifications

• Must have proven experience leading and developing teams in a fast-paced service environment.
• Solid financial acumen with budgeting, forecasting and cost control experience.
• Experience managing contract-based operations in hospitality, facilities or related service lines.

Responsibilities

• Oversee daily service operations and drive operational excellence.
• Lead and develop high-performing teams while ensuring client satisfaction.
• Manage budgets, staffing, and operational KPIs; serve as primary client contact.
• Influence growth and profitability through strategic planning and resource optimization.

Skills

Team leadership

Budgeting

Client relationship management

Education

Associate or Bachelor’s degree

Job description

About the job

In this dynamic leadership role, you’ll oversee daily service operations, build and lead high-performing teams, and drive client satisfaction across specialized service environments. You'll be the key point of contact for clients, ensuring quality, efficiency, and strategic growth while managing budgets, staffing, and operational excellence.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range:

$89250 per year - $115500 per year

Incentive Eligibility:

Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Lead service operations where your expertise directly shapes customer satisfaction and team performance.

• Take ownership of client relationships and act as a trusted partner in driving service innovation.

• Manage diverse teams and help develop a positive, high-impact workplace culture.

• Gain hands-on experience overseeing budgets, staffing, and operational KPIs.

• Influence growth and revenue outcomes through strategic planning and resource optimization.

• Engage in work that combines daily problem-solving with long-term planning and client collaboration.

• Be part of a mission-driven team that values leadership, accountability, and service excellence.

What you’ll bring

• Proven experience leading and developing teams in a fast-paced, service-driven environment.

• Expertise in managing contract-based operations within a specialized service line such as hospitality, fitness, transportation, or grounds.

• Relationship-building skills with a track record of successfully managing client expectations and fostering trust.

• Solid financial acumen, with experience in budgeting, forecasting, and driving cost-effective service delivery.

• A strategic mindset paired with the skills to handle day-to-day operational challenges and long-term planning with confidence.

Requirements

• Education Requirement: Associate degree or bachelor’s degree or equivalent experience

• Management Experience: 2-5 years

• Related Experience: 2-5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.