General Manager (04635) - 1235 Light St

Domino's; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Domino's Baltimore is seeking a General Manager to lead store operations, drive performance, coach the team, and create an environment where staff feel valued and customers want to order again.

You will own hiring, training, safety, and guest experience, manage food and labor costs, and use store technology to track performance and improve profitability. This role requires strong leadership, flexibility with evenings and weekends, and a commitment to quality and service.

Qualifications

• Experience in a leadership or management role.
• Fast service/food experience preferred.
• Strong P&L and operations knowledge (food, labor, service times, customer satisfaction).
• Ability to hire, train, and retain high-performing teams.
• Strong customer service and conflict resolution skills.
• Reliable transportation and a valid driver’s license.
• Comfortable working evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Own store performance across key metrics.
• Drive sales and profitability through local marketing and strong in-store execution.
• Lead shift readiness: ensure your team is prepped for open, rush, and close.
• Drive service time improvement and operational consistency.
• Complete self-evaluations and coach your managers on operations and standards.
• Maintain food safety and inventory accuracy.
• Manage labor and food to target while identifying waste or inefficiencies.
• Ensure proper cash handling, deposits, and compliance across all shifts.
• Lead by example and delegate responsibilities based on team strengths.
• Coach on upselling and execution to maximize every order.

Skills

Leadership

P&L knowledge

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Job Summary
As a General Manager at Domino's, you'll run your store like it's your own. You'll lead by example, drive performance, coach your team, and create an environment where people want to work, and customers want to order again and again. You'll be responsible for delivering results across operations, team development, food and labor management, customer service, and safety—all while building a strong, engaged, high-performing team.

Job Description

What You'll Do

Run Great Shifts & Deliver Operational Excellence (50%)

• Own store performance across key metrics
• Drive sales and profitability through local marketing and strong in-store execution.
• Lead shift readiness: ensure your team is prepped for open, rush, and close.
• Drive service time improvement and operational consistency.
• Complete self-evaluations and coach your managers on operations and standards.
• Maintain food safety and inventory accuracy.
• Manage labor and food to target while identifying waste or inefficiencies.
• Ensure proper cash handling, deposits, and compliance across all shifts.
• Lead by example and delegate responsibilities based on team strengths.
• Coach on upselling and execution to maximize every order.

Hire, Train, and Grow a Winning Team (30%)

• Own all hiring, scheduling, onboarding, and orientation for your store.
• Train and develop Assistant Managers and team members for growth.
• Set clear expectations and hold your team accountable.
• Give ongoing feedback and performance coaching.
• Recognize wins and celebrate success often.
• Build a positive, inclusive culture that drives engagement and retention.
• Partner with HR and leadership on progressive discipline when needed.
• Ensure all team members complete training and follow Domino's standards.

Champion Safety & Compliance (10%)

• Drive a safety-first culture every day—inside the store and during deliveries.
• Ensure food safety procedures, product dating, and cleanliness are followed.
• Report incidents and ensure safe delivery and deposit practices are in place.
• Partner with the Leadership Team on investigations or escalations.
• Coach your team on preventing and responding to incidents before they happen.

Deliver a Great Guest Experience (5%)

• Make customers feel welcomed, appreciated, and well-served.
• Respond quickly and professionally to all customer feedback and concerns.
• Maintain team image standards and store cleanliness.
• Build community relationships with local schools, businesses, and organizations.

Use Tech to Win (5%)

• Lead the adoption of new tech and tools to improve performance and efficiency.
• Train team on systems and troubleshoot issues when needed.
• Use operations technology to track routines, performance, and improvements.

Qualifications

What You Bring

• Prior experience in a leadership or management role
• Quick service/fast food or pizza experience preferred
• Strong P&L and operations knowledge (food, labor, service times, customer satisfaction)
• Ability to hire, train, and retain high-performing teams
• Strong customer service and conflict resolution skills
• Reliable transportation and a valid driver's license
• Comfortable working evenings, weekends, and holidays
• High school diploma or equivalent
• A passion for doing things the right way and helping others succeed

Why Join Us

• Lead a team that feels like family
• Be part of a growing company with growth opportunities
• Get the tools and support you need to succeed
• Make an impact in your store and your community

Physical Requirements

• Must be able to stand, bend, reach, and lift up to 50 lbs
• Work in a hot kitchen environment and walk-in cooler
• Safely navigate delivery protocols and store procedures
• Use hands and arms for food prep, box assembly, and oven operation