General Manager

DISRUPT; Worcester (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Base salary + bonus

Health insurance

401(k)

Paid time off

Job summary

Papa Johns is seeking a General Manager in Worcester, MA. The role requires leading the store by example, building a strong team and a culture that delivers outstanding guest experiences while meeting financial targets.

You will own people, product, financials, and the overall guest journey, ensuring the operation runs smoothly from opening to close and maintaining Papa Johns standards day in and day out.

Qualifications

• Leadership experience in restaurant management or supervision.
• Strong people skills with coaching and motivation ability.
• Solid financial acumen with budgeting and sales experience.
• High standard for quality and avoidance of shortcuts.
• Reliability and composure under pressure.

Responsibilities

• Lead store operations, including people, product, financials and culture.
• Recruit, train, and develop staff; manage scheduling and evaluations.
• Set service standards and handle guest complaints to ensure satisfaction.
• Manage budgets, controllable costs, and store P&L health.

Job description

Description

General Manager — Papa Johns | Competitive Salary + Performance Bonus

The title says Operating Manager, and that's intentional. Because the best operators in this business don't just run a restaurant, they build a team. They set the culture. They develop people. They create an environment where staff wants to show up and customers keep coming back.

If that's how you lead, we want to meet you.

The Role

You're the heartbeat of your restaurant. From the moment you walk in to the moment your closing crew locks up, you set the tone, for quality, for service, for how your team treats each other and every guest who walks through the door.

You’ll own the full operation: people, product, financials, and culture.

This is a big job. It's also one of the most rewarding leadership roles in the restaurant industry, because the results of your leadership are visible every single day.

What You’ll Own

Your Team. You'll recruit, train, and develop every person in your store. You'll run performance evaluations, handle scheduling, manage conflicts, and build a bench of talent ready to move up when the opportunity comes. The people in your store are your most important investment.

Your Numbers. You'll manage budgets, control food and labor costs, monitor sales targets, and keep your P&L healthy. You'll know your metrics, understand what's driving them, and act on what you find.

Your Guest Experience. You'll set and uphold service standards that make guests feel taken care of, and handle complaints and escalations in a way that turns a bad experience into a loyal customer.

Your Operations. Stock management, safety and health compliance, promotional execution, pricing integrity, you'll keep every corner of your store running at Papa John's standards, consistently and without shortcuts.

What You Bring

• Prior restaurant leadership experience, ideally at the store manager or shift lead level
• Strong people skills, you can coach, motivate, hold accountable, and do all three with the same person on the same day
• Solid financial acumen with hands-on experience managing budgets and sales targets
• A high standard for quality and a low tolerance for cutting corners
• Reliability, composure under pressure, and a genuine passion for hospitality

What We Offer

• Competitive base salary + performance-based bonus
• Medical, dental, and vision insurance
• 401(k)
• Paid time off and holiday pay
• Paid training and ongoing development support

Your Path Forward

Operating Manager is one of the most important roles in our organization, and one of the clearest launching pads we have. Our District Managers, Directors of Operations, and franchise-level leaders have overwhelmingly come up through the store. If you want to move into multi-unit leadership, this is where that journey gets serious. We'll tell you exactly what that path looks like from day one, and we'll invest in making it happen.

Requirements

Key Requirements & Qualifications

• Experience: Minimum of two years in restaurant management or supervision.
• Education: High school diploma or GED required.
• Certification: ServSafe or local/state food service certification.
• Logistics: Valid driver’s license, reliable transportation, and insurance.
• Availability: Must be able to work flexible hours, including days, nights, weekends, and holidays.