General Manager

Smoothie King; Woodlawn (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Commission

Bonus

Tips

Training Pay

Employee discount

Flexible schedule

Paid time off

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Smoothie King is seeking a General Manager to lead store operations in North Carolina, focusing on building a motivated team, delivering an extraordinary guest experience, and aligning daily actions with brand standards.

You will manage inventory, supplier relations, and KPI reviews while driving community outreach, local marketing, and the development of your staff for long-term success.

Qualifications

• High school diploma required; degree preferred in business, hospitality management, or related field.
• Minimum 2 years’ experience as a manager or supervisor in a restaurant or retail customer service setting.
• Basic knowledge of Microsoft Word and Excel.

Responsibilities

• Hire, develop, and lead the store team to deliver an exceptional guest experience and fulfill the company mission.
• Use operational tools (P&L, Daily Business Review, Cash & Deposit Log, Data Central) to drive operational excellence.
• Maintain relationships with suppliers and manage inventory and shipments.
• Review store environment and KPIs to identify issues and opportunities for improvement, and take action.
• Manage cash activities including daily deposits.
• Ensure compliance with food safety guidelines; ensure team compliance as well.
• Uphold brand standards and align with company vision.
• Maintain store appearance and cleanliness per brand standards.
• Drive program implementation through planning and team motivation to meet standards.
• Develop local store marketing plans and community outreach through events.
• Recognize and reinforce achievements using company tools and creative methods.

Skills

Interpersonal skills

Customer service

Leadership

Team development

Education

High school diploma

Associate or bachelor’s degree in business or hospitality management

Tools

Microsoft Word

Microsoft Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Benefits

• Commission
• Bonus
• Tips
• Training Pay
• Employee discount
• Flexible schedule
• Paid time off
• Health Insurance
• Dental Insurance
• Vision Insurance

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.