GENERAL MANAGER

Ontario Trillium Foundation; Wilmington (NC); On-site; USD 30,371 - 37,878; Full time

Benefits offered by this job

Flexible work schedules

Free smoothies

Health insurance

Paid time off

Job summary

Smoothie King is seeking a passionate General Manager in Wilmington, NC to lead the store and create a great guest experience. In this role, you'll focus on team development, operational excellence, and community engagement. The position offers a fun work environment, benefits including free smoothies, and competitive pay starting at $750 per week, plus tips. A customer-first attitude and ability to work in a fast-paced setting are essential for success.

Qualifications

• Exceptional interpersonal skills and energized by working with people.
• Ability to act with integrity and promote company culture.
• Self-starter with experience in a fast-paced environment.

Responsibilities

• Hire and develop team to ensure a great guest experience.
• Maintain compliance with food safety guidelines.
• Manage cash activities and relationships with suppliers.
• Implement local store marketing plans.

Skills

Interpersonal skills

Customer-first attitude

Attention to detail

Self-starter

Ability to work independently

Team leadership

Problem-solving

Job description

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

As a dynamic, rapidly growing company, we are looking for a purpose‑driven General Manager to join our expanding team and become an ultimate ambassador of our brand. In this role, you will create a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing corporate priorities with operational and leadership excellence.

Essential Functions / Major Responsibilities

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.).
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
• Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.

Specific Job Requirements

• Provide an exceptional guest experience throughout our guests’ visit.
• Exceptional interpersonal skills – you are energized by working with people, both guests and your team.
• Act with integrity, honesty, and promote the culture, values, and mission of Smoothie King.
• Act with a customer‑first attitude and connect with the customer. Discover and respond to customer needs.
• Maintain regular and punctual attendance.
• A bias towards actions – you do not hesitate to roll up your sleeves and do whatever it takes to get the job done.
• The desire to be coached and mentored – you see potential in yourself and enjoy growing that potential.
• An eye for detail – you know that the little things, be it cleanliness, or the extra touch can make all the difference.
• Self‑starter with ability to work independently.
• Friendly attitude in the face of adversity.
• Attention to detail while working in a fast‑paced environment with multiple projects.
• Ability to work cross‑functionally and coordinate communication across diverse work groups.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, and holidays.
• Reliable transportation.

What We Offer

• Enjoy an unusually fun work environment with an upbeat atmosphere and great team members.
• Great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and additional fun activities.
• We start at $750 per week ($15.00/hr. @ 45 hours), plus tips, a weekly bonus program, health insurance, and paid time off benefits.