General Manager

Socket.dev; Wilmington (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Employee Discounts

Job summary

Animal House Wilmington is seeking a General Manager to lead daily resort operations, oversee staff, and deliver exceptional pet care. You’ll balance front desk, daycare, kennel operations, and administrative duties while ensuring a friendly guest experience.

This role requires strong leadership, multitasking, and a passion for pets in a fast-paced environment. This position offers a competitive salary starting at $60,000 plus quarterly incentives, comprehensive benefits, and opportunities for

Qualifications

• Management experience with oversight of P&L, projects, and daily operations.
• Strong guest service mindset and team leadership.
• Proficiency with modern software and digital tools; tech‑savvy and adaptable.

Responsibilities

• Lead Daily Operations: oversee resort activities, manage staff, ensure top customer service.
• Hands-on Management: engage in front desk, daycare, and kennel operations.
• Staff Development: monitor performance and support growth.
• Corporate Collaboration: align with Village Pet Care departments, HR, payroll, compliance.
• Reporting & Administration: prepare revenue reports, end-of-day procedures, inventory control.
• Shift Management: oversee schedules and budget adherence.
• Community Engagement: promote Animal House Wilmington and represent the brand.

Skills

Management

Guest Service

Tech Savvy

People Management

Animal Experience

Passion for Pets

Multitasking

Communication

Flexibility

Innovative Thinking

Physical Stamina

Growth Mindset

Job description

Description

Are you ready to take the lead and make tails wag? At Animal House Wilmington, we’re all about hiring and retaining the best talent for our furry friends! As our General Manager, you'll be at the helm of a vibrant team, running the show, pampering pets, and ensuring smiles all around.

A Fantastic Opportunity!

• Lead Daily Operations: Oversee the daily activities of the resort, manage staff, and deliver top-notch customer service.
• Hands-On Management: Balance administrative tasks with active involvement in front desk, daycare, and kennel operations.
• Staff Development: Monitor staff performance and support our team members growth and development.
• Corporate Collaboration: Work together across Village Pet Care’s departments to achieve shared objectives and drive business success. Leverage our diverse knowledge from various stakeholders to enhance innovation, efficiency, and problem-solving. To include HR, Payroll and Compliance.
• Reporting & Administration: Prepare daily revenue reports, handle end-of-day procedures, safeguard pet guests, and manage inventory.
• Shift Management: Oversee team shifts and ensure budget adherence while keeping operations running smoothly.
• Community Engagement: Promote Animal House Wilmington, network within the community, and represent our brand with enthusiasm.
• Additional Duties: Undertake other responsibilities as needed to maintain seamless operations.

Why You’ll Love It Here:

• Competitive Salary: Pay Starts at $60,000 plus quarterly incentives!
• Comprehensive Benefits: Enjoy perks such as PTO, medical/dental/vision plans, and discounts on village services.
• Bonus Opportunities: Potential for additional earnings based on performance.
• Career Growth: A supportive and pet-loving environment that fosters professional development.

You’ll Enjoy:

• Commitment to diversity, equity and inclusion: We believe that embracing diversity has a positive impact on our ability to provide excellent pet care. We promote a community of respect and celebration through ongoing communications and educational initiatives.
• Entrepreneurial spirit: We encourage you to leverage your attitude and drive to fulfill your potential and purpose.
• Learning & development: We provide training and development programs for all types of roles.
• Growth opportunities for all: No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.

Requirements

• Management Experience: a proven track record of at least 2 years in management, demonstrating strong leadership skills and the ability to drive team performance. This role requires overseeing P&L, project management, departmental operations and ensuring alignment with organizational goals.
• Guest Service: Strong commitment to guest service and their family members we serve.
• Tech Savvy: Knowledgeable about and skilled in using technology, particularly computers, software, and other digital tools. Comfortable with various gadgets and applications and can troubleshoot issues, understand new technologies quickly, and adapt to changing tech environments.
• People Management: Skilled in managing people, recruiting and retention, coaching, problem-solving, and maintaining confidentiality.
• Animal Experience: Previous experience with animals is a plus.
• Passion for Pets: We’re looking for individuals who thrive in a dynamic, pet-friendly environment and are enthusiastic about contributing to the well-being of animals.
• Multitasking: Utilize effective organizational strategies and tools to track progress and manage multiple responsibilities and meeting deadlines without compromising on quality.
• Communication Skills: The ideal candidate will possess strong communication skills, both verbal and written, and be adept at conveying information clearly and professionally.
• Flexibility: Willingness to work evenings, weekends, and holidays as needed.
• Innovative Thinking: Out-of-the-box thinker with a drive to improve and grow the resort.
• Physical Stamina: Ability to lift up to 40 pounds and remain active throughout your shift.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.