General Manager

Wingstop; Whittier (CA); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO/Vacation

Free Meals

Excellent Opportunities for Advancement

Descripción de la vacante

A leading restaurant chain in Whittier is seeking a full-time General Manager to oversee daily operations and provide exceptional customer service. The ideal candidate will have at least 2 years of supervisory experience in food service, a strong focus on customer satisfaction, and exemplary leadership skills. Responsibilities include training team members, ensuring compliance with health regulations, and managing restaurant performance. Opportunities for advancement and other perks are included.

Formación

• Minimum of 2 years of previous food service, retail or restaurant supervisory experience.
• Manager Food Handler Certification required.

Responsabilidades

• Oversee daily operations of the store and manage front and back of house.
• Recruit, train, and schedule team members.
• Ensure customer satisfaction and operational excellence.
• Perform regular inspections and maintain health and safety standards.

Conocimientos

Guest service mentality

Leadership skills

Time management

Problem-solving ability

Strong work ethic

Food safety knowledge

Descripción del empleo

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front‑ and back‑of‑house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.

Essential Duties & Responsibilities:

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
• Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant are meeting standards.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolves issues with food preparation; helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
• Ability to measure performance, subjectively and objectively.
• Cultivate attractive culture within the restaurant.
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management, store operations, and customer care.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor, inspires trust, models best practices and cultivates morale and teamwork among team members.
• Proactive problem‑solver and decision‑maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Flexible schedule required, including weekends and nights.
• Strong work ethic.
• Minimum of 2 years of previous food service, retail or restaurant supervisory experience.

Additional Information:

• Restaurant experience is required.
• Manager Food Handler Certification required.
• PTO/Vacation.
• Free Meals.
• Excellent Opportunities for Advancement.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.