General Manager

sweetgreen; Westport (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary + 20% bonus

Medical, dental, + vision plans

Paid vacation + wellness time

401(k) program

Paid family leave

Greens and Sweetgreen swag

Job summary

Sweetgreen seeks a Head Coach (General Manager) to lead a high-volume store with a focus on people, operations, and profitability. You will coach a diverse team, optimize schedules, and leverage data to drive guest satisfaction and community health through real food.

You will ensure top food safety, quality, and cleanliness while adapting to a dynamic environment and leading with hospitality and performance at the core.

Qualifications

• 3+ years in food service management or leadership roles.
• Experience hiring, developing, training, and motivating teams.
• Skilled in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on leadership in fast-paced environments.

Responsibilities

• Lead your team by balancing people, operations, and business performance.
• Build an inclusive culture while coaching talent and using technology to optimize operations.
• Drive sales and profitability with data-informed scheduling and resource planning.
• Ensure food safety, quality, and cleanliness across the store.
• Deliver exceptional guest experiences and manage all systems and processes.
• Perform Head Coach career path duties including responsibilities from prior roles.

Skills

Leadership

Team coaching

Data-driven

Guest experience

Operational excellence

Food safety

Financial acumen

Talent development

Adaptability

Process optimization

Job description

A Healthier Future Starts With You

As we continue to grow our stores, we are looking to build a Head Coach (General Manager) pipeline in the NYM Metro area (including NY, CT, NJ, PA). Applying to this role will allow you to be considered for any of those locations.

As Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.

What You’ll Do

Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.

Essential Functions

• People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
• Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
• Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
• Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
• Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
• Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.

What Makes You Stand Out

• Experience in high-volume, fast-paced restaurants.
• Hands‑on experience with local, organic, and sustainable products
• ServSafe Manager or Regional Manager Food Safety Certification
• Tech‑savvy and comfortable using digital tools for operations, reporting, and team communication
• Strong financial acumen: managing budgets, labor, and P&L effectively
• Proven experience hiring, coaching, and developing high‑performing teams
• Exceptional adaptability and problem‑solving in fast‑paced, dynamic environments
• Data‑driven mindset with curiosity to identify and implement operational improvements
• Commitment to operational excellence, hospitality, and team engagement
• Experience in fast‑casual or retail operations is a plus

Minimum Requirements

• Meet all physical requirements of all roles within the career path of the Head Coach, including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
• 3+ years in food service, with at least 2 years in hands‑on management
• Experience hiring, developing, training, and motivating team members
• Skilled in planning, managing, and forecasting financials, labor, and inventory
• Hands‑on experience managing and optimizing processes in a fast‑paced environment
• Proven ability to lead and mentor teams collaboratively

What Perks You’ll Get

• Competitive base salary + 20% bonus potential
• Medical, dental, + vision plans
• Paid vacation + wellness time
• 401(k) program
• Paid family leave
• Complimentary greens and Sweetgreen swag
• Opportunities to impact your team, community, and business
• A collaborative team that lives our core values
• Clear career path for personal and professional development

Who We Are

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.

Salary Range For This Role

Starting salary range based on experience

$80,000—$100,000 USD

Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.

California residents: Review our applicant privacy notice HERE.

sweetgreen participates in the federal government's E‑Verify program to determine employment eligibility. To learn more about the E‑Verify program, please click here.