General Manager

Wingstop; West Sacramento (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Wingstop in West Sacramento, CA seeks a hands-on General Manager to build a strong team, develop future leaders, and own day-to-day restaurant performance.

You will lead operations, coach staff, manage schedules, labor, food costs, and safety, ensuring service and quality. This role partners with HR and Operations and requires availability for evenings, weekends, and holidays.

Qualifications

• Previous restaurant management experience; quick-service experience strongly preferred.
• Strong leadership, training, coaching, and communication skills.
• Experience managing scheduling, labor, inventory, food cost, and daily restaurant operations.
• Ability to address employee performance concerns professionally and consistently.
• Strong organization and problem-solving skills in a fast-paced environment.
• Comfort using point-of-sale, scheduling, email, timekeeping, and reporting systems.
• Availability to work evenings, weekends, holidays, and peak business periods as needed.
• Ability to stand for extended periods and lift up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Lead, train, coach, and develop a dependable team capable of running successful shifts independently.
• Manage daily restaurant operations, including service, food quality, cleanliness, order accuracy, and guest satisfaction.
• Create effective schedules and manage staffing, labor, employee deployment, attendance, and timekeeping.
• Interview qualified candidates sourced by Human Resources and finalize hiring selections for the restaurant.
• Provide employee coaching and accountability while escalating significant HR or employee-relations concerns.
• Oversee inventory, ordering, receiving, waste, food cost, cash controls, and operational reporting.
• Maintain company food-safety and workplace-safety standards and sanitation.
• Respond to employee injuries, safety concerns, guest issues, and other restaurant-level incidents.
• Maintain readiness for health, safety, brand, and operational evaluations.
• Identify marketing, partnership, or promotional opportunities to increase visibility, guest traffic, and sales.

Job description

We are looking for a hands-on General Manager who can build a strong team, develop future leaders, and take ownership of the day-to-day performance of the restaurant.

The General Manager is responsible for leading restaurant operations, developing employees and managers, maintaining strong service and food-quality standards, controlling labor and food costs, and creating a safe, professional, and positive environment for employees and guests. This role works closely with Human Resources and Operations while maintaining direct responsibility for restaurant-level execution and team performance.

Key Responsibilities

• Lead, train, coach, and develop a dependable team capable of running successful shifts independently.
• Manage daily restaurant operations, including service, food quality, cleanliness, order accuracy, and guest satisfaction.
• Create effective schedules and manage staffing, labor, employee deployment, attendance, and timekeeping.
• Interview qualified candidates sourced and initially vetted by Human Resources and make final hiring selections for the restaurant.
• Provide employee coaching and accountability while appropriately escalating significant HR or employee-relations concerns.
• Oversee inventory, ordering, receiving, waste, food cost, cash controls, and operational reporting.
• Maintain company food-safety, workplace-safety, sanitation, and operational standards.
• Respond appropriately to employee injuries, safety concerns, guest issues, and other restaurant-level incidents.
• Maintain restaurant readiness for health, safety, brand, and operational evaluations.
• Stay connected to the local community and identify practical marketing, partnership, or promotional opportunities that may help increase restaurant visibility, guest traffic, and sales.

What We’re Looking For

• Previous restaurant management experience; quick-service restaurant experience strongly preferred.
• Strong leadership, training, coaching, and communication skills.
• Experience managing scheduling, labor, inventory, food cost, and daily restaurant operations.
• Ability to address employee performance concerns professionally and consistently.
• Strong organization and problem-solving skills in a fast-paced environment.
• Comfort using point-of-sale, scheduling, email, timekeeping, and reporting systems.
• Availability to work evenings, weekends, holidays, and peak business periods as needed.
• Ability to stand for extended periods and frequently lift up to 50 pounds, with or without reasonable accommodation.

What Success Looks Like

A successful General Manager builds a well-trained and dependable team, develops shift managers who can independently lead strong shifts, maintains control of labor and food costs, delivers consistent food quality and guest service, and keeps the restaurant clean, safe, organized, and ready for business.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.