General Manager

Gerber Collision & Glass; Tyler (TX); Presencial; USD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus opportunities

Resumo da oferta

Gerber Collision & Glass is seeking a General Manager for the Highway 64 West location in Tyler, TX. The role focuses on leading the collision center, driving profitability, and delivering an exceptional customer experience.

You will coach staff, manage budgets, forecast sales and expenses, and ensure compliance with policies while maintaining safety and quality standards. The position requires proven leadership in a collision repair environment, experience with CCC1 and Mitchell software, and

Qualificações

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Experience with CCC1 and Mitchell software is preferred.
• Experience with accounts receivable/payable processes.

Responsabilidades

• Lead day-to-day operations of the collision center to meet KPI and insurance targets.
• Coach and empower team members to achieve performance goals.
• Oversee budgeting, forecasting, and monthly/annual financials.
• Ensure a safe, clean, organized repair facility and adherence to procedures.
• Conduct staff meetings, performance reviews, and training as needed.

Conhecimentos

Leadership experience

Customer service

Attention to detail

Communication

Coaching

Formação académica

Post-Secondary Education or equivalent

Ferramentas

CCC1

Mitchell

Accounts Receivable

Accounts Payable

Descrição da oferta de emprego

TX Tyler-Hwy 64 West - 157103

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

Gerber Collision & Glass - Hwy 64 West, Tyler, TX

• 1-2 Yrs previous leadership experience required
• 1-2 Yrs minimum Collision DRP Estimating experience required
• 2 Yrs + prior experience using CCC1
• 1-2 Yrs prior Mitchell experience required
• 2 Yrs + prior Accounts Receivables/Payables experience required
• 3-4 Yrs + prior customer service excellence required

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education And/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

• Estimated $70,000 - $100,000 / Year

Compensation is commensurate with location, skill, education, and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

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