General Manager

Potbelly Sandwich Works LLC; Troy (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Retirement Savings 401(k) with company

Job summary

Potbelly Sandwich Works LLC is seeking a General Manager for Troy, MI. The role offers a $60,000–$65,000 base salary with bonus potential based on location, skills and qualifications.

You will lead store operations, develop teams, manage P&L, and drive local marketing to maximize sales. Applicants must be 18+, have GM experience in food service or retail, meet state food safety requirements, and demonstrate strong communication and organizational skills.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• Must meet all Food Safety requirements in the state and obtain a Food Safety Certification.
• After 2 unsuccessful attempts to pass, you will not be eligible for a Leader role.
• Strong written and verbal communication skills.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities and create development plans.
• Interview, select and hire great people who represent Potbelly values.
• Lead local shop marketing to increase sales and manage labor goals.
• Count drawers and follow proper daily cash handling procedures.
• Ensure back-of-the-house procedural standards are met and security procedures observed.
• Maintain Good Vibes culture to attract and retain talent.
• Manage P&L and cost of goods within the shop; create a marketing plan.

Skills

Leadership

Communication

Problem solving

Team building

Multitasking

Time management

Organizational skills

Microsoft Office

Education

Food Safety Certification

Tools

Microsoft Office

Job description

General Manager Troy, MI $60k – $65k per year PAY TRANSPARENCY $60,000 – $65,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.

What’s In It For You

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table

• You are at least 18 years of age
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• You meet all Food Safety requirements within your state.
• You must pass and obtain a Food Safety Certification.
• After 2 unsuccessful attempts to pass, you will no longer be eligible for a Leader role
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You have open availability
• You’re able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You’re able to write effective schedules and maintain labor goals
• You have Microsoft Office skills
• You have a strong business acumen
• You have the ability to understand and interpret financial reports
• You’re able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment

Job Duties and Functions

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities.
• Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan.
• Lead local shop marketing to increase sales.
• A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop flo