General Manager

Metropolitan Chapter of CMAA; Town of Huntington (NY); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Salary range 145k–175k

Bonus

Medical, Dental & Vision

401K

Paid time off

Job summary

Brownson Country Club in Huntington, CT is seeking a General Manager to lead operations across dining, pool, cabana, and events, delivering exceptional member and guest service.

The GM will hire, train, and supervise staff, manage the operating budget, and work closely with the Head Golf Pro and Course Superintendent to ensure high standards and profitable performance.

Qualifications

• Bachelor’s degree in hospitality or related field preferred.
• 7+ years in a country club environment; 3+ years in a management role.
• Ability to deliver high service standards; continuous improvement mindset.
• Self-starter with strong work ethic and ownership of operations.
• Skills in recruiting, supervising, training, monitoring, evaluating and motivating staff.
• Financial aptitude with budget understanding.

Responsibilities

• Oversee day-to-day club operations including kitchen, dining, bar, pool, and cabana.
• Guide staff hiring, training, supervision, and performance evaluations.
• Collaborate with Head Golf Pro and Course Superintendent for member satisfaction.
• Develop and implement high service standards; monitor revenues and profitability.
• Report to the Board and communicate policy, operations, and programming updates.

Skills

Staff development

Financial acumen

Budgeting

Communication

Organization

Leadership

Education

Bachelor’s degree in hospitality

Tools

MS Word

MS Excel

MS Outlook

POS systems

Job description

Brownson Country Club is a private member‑owned club located in Huntington, Connecticut, established in 1959. The club is seeking a General Manager to lead in fulfilling its vision of being Fairfield County’s most family friendly country club with a complete offering of services to its members and guests. In this role, the ideal candidate is personable and customer service focused being the first point of contact for staff, providing service, hands‑on leadership, and customer service executing in all the club’s operations. With a significant growth in new members over the past few years, BCC is positioned for a major growth opportunity.

Under the supervision of the Brownson Board of Directors, this position is responsible for providing day to day direction and management of club operations including kitchen and dining facilities, bar, pool, cabana, administrative staff and personnel associated with the club and works closely with the Head Golf Professional and Course Superintendent to ensure satisfaction and best interests of BCC members and guests. The General Manager will report to the Brownson Board of Directors and will be responsible for carrying out the Board’s policies and is held accountable for all areas of Club event/activities and financial performance. The GM will be the Board’s bridge to the staff and will report back on the effectiveness of policies, operations and programming.

The General Manager is responsible for continually developing and implementing high service standards through proper hiring and training of staff. The GM is also responsible for improving revenues and profitability in all aspects of the club operations working within the established budget and providing updates to the Board on a regular basis. In addition, the GM will be responsible for assuring the highest standard of appearance, hospitality, and service to the membership and Guests.

The environment at Brownson Country Club is focused on providing a high level of service with emphasis continuing to improve the country club experience at the club. The General Manager works to create an environment where staff is involved and enthusiastic, with open communications and respect for BCC members, guests and property.

Essential Duties:

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience:

• Bachelor’s degree in hospitality or related field is preferred.
• Minimum seven (7) years’ experience working in a country club with a minimum of three (3) years’ management experience.
• Candidates must have the ability to deliver a high quality of service with the emphasis on continuous improvement.
• Self-starter with strong work ethic willing to take “ownership” of operations
• Skills in recruiting, supervising, training, monitoring, evaluating and motivating personnel.
• Financial aptitude and experience to assist and understand the operating budget
• Ability to train, motivate, and supervise
• Must be well organized, able to work under pressure and meet deadline requirements

Necessary Knowledge, Skills and Abilities:

• Knowledge of all aspects of country club operations, emergency first-aid procedures, and basic principles of customer service.
• Excellent written and oral communications skills and the ability to provide customer service, information, and feedback to the public.
• Excellent people skills
• Knowledge of Microsoft Word, Excel and Outlook, and experience with standard Country Club POS systems
• Ability to handle cash flow with accuracy and proper handling in adherence to established club procedures.
• Ability to investigate and resolve complaints concerning programs and the facility.
• Must be highly motivated and take direction well with excellent interpersonal and communication skills, both written and verbally.
• Ability to work independently and with the entire Club Team in a fast-paced and high-volume environment
• Ability to provide outstanding customer service and get along with coworkers, patrons, and supervisors and interact with employees and vendors in a professional manner.

Employee Benefits

• Salary Range: 145,000 – 175,000 commensurate with experience
• Bonus:(based on achievement of defined metrics)
• Medical, Dental and Vision package
• 401K with employer contribution/match
• Paid time off including vacation time, sick leave, personal leave and holidays

About Us

Located just off the picturesque village green in Huntington, Connecticut, Brownson Country claims one of the area's most challenging 18-Hole Golf Courses, a family pool complex and a spacious clubhouse with multiple dining, bar, banquet or meeting venues.

Our Olympic Sized Pool Complex features Swimming and Diving Areas, Kiddies-Pool, Cabana and Snack-bar is a popular spot at Brownson and is fully staffed with qualified, Red Cross licensed Lifeguards. Children swimming lessons can be arranged throughout the summer. Our Boys and Girls Swim teams travel and compete throughout the state. The pool is the perfect location for a relaxing summer day, a kid's pool party, a refreshing after-round dip, a summertime BBQ or an outdoor evening cocktail and moon-lit dinner party under the stars.

Multiple dining, entertaining, meeting and banquet venues are located throughout the club and range from the formal dining room accommodating functions for up to 200 guests, our lounge‑grillroom for smaller gatherings, at poolside or on our covered deck overlooking the pool complex and the golf course. Whether it’s hosting a festive wedding reception, a rehearsal dinner, a bridal or baby shower, an anniversary, a birthday party, a family reunion, or a yearend Holiday party…Brownson is the perfect spot for every special occasion. Our Audio‑Visual System and digital projection equipment ensure that all business meetings held at the club are done so in a most professional manner.

Known throughout Fairfield and New Haven counties as a ‘Family‑Friendly' Club, Brownson pays special attention to the development of a social environment with events scheduled for the entire family. From dinner dances to summer BBQs at the pool, from Special Cuisine Nights to Breakfast with the Easter Bunny and Santa Claus, from a kiddie's Halloween Party to the Members Christmas Party, Brownson is a ‘special' place to be.