General Manager

Rosner Resources; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Rosner Resources is seeking an experienced General Manager to lead day-to-day operations of a growing QSR franchise in Tampa, FL. You will build strong teams, ensure operational consistency, and drive brand standards and SOP adherence.

The role reports to ownership and focuses on staffing, training, service quality, scheduling, and leveraging growth opportunities across locations. A hands-on leader with entrepreneurial drive will thrive here and help scale the business.

Qualifications

• 3+ years leading teams in a franchise, restaurant, or high-volume setting.
• Strong knowledge of SOPs, brand standards, and operational excellence.
• Experience recruiting, training, and developing staff to build scalable teams.
• Proven ability to schedule and manage labor costs while maintaining service quality.
• Excellent communication and interpersonal skills across staff, customers, and ownership.
• Entrepreneurial mindset with focus on growth and expansion of franchise locations.

Responsibilities

• Oversee daily QSR franchise operations delivering consistent customer experiences.
• Lead, coach, and develop team members; foster an accountable workplace culture.
• Recruit, interview, hire, onboard, and train new employees.
• Create and manage staff schedules based on needs and coverage.
• Maintain SOPs, brand standards, and food-service quality.
• Monitor product/service quality, cleanliness, and customer satisfaction.
• Conduct performance reviews and provide coaching feedback.
• Support promotions and local marketing initiatives.
• Identify opportunities to improve efficiency and guest experience.
• Collaborate with ownership on performance, staffing, priorities, and growth.

Skills

Team leadership

Operations management

Hiring & training

Scheduling

Brand & SOP compliance

Customer service

Franchise operations

Communication

Problem-solving

Entrepreneurial mindset

Job description

A successful entrepreneur is seeking an experienced, hands-on General Manager to lead the day-to-day operations of a growing franchise business within the Quick Service Restaurant (QSR) industry. This is an exciting opportunity for a proven leader who enjoys building strong teams, creating operational consistency, and playing an integral role in the continued growth of an established brand.

Reporting directly to ownership, the General Manager will have responsibility for overall operations, team leadership and development, hiring and training, scheduling, service and product quality, and adherence to brand standards and SOPs. The ideal candidate combines strong operational experience with an entrepreneurial mindset and is excited about the opportunity to help support future franchise expansion and additional locations.

The company offers a positive, team-oriented culture and an opportunity to grow professionally as the business expands.

Key Responsibilities

• Oversee all aspects of daily QSR franchise operations, ensuring operational excellence and a consistently positive customer experience.
• Lead, motivate, coach, and develop team members while fostering a positive and accountable workplace culture.
• Recruit, interview, hire, onboard, and train new employees.
• Create and manage employee schedules based on operational and staffing needs.
• Maintain and enforce company SOPs, franchise requirements, food-service standards, and brand expectations.
• Monitor the quality and consistency of products, service, cleanliness, and overall customer experience.
• Conduct employee performance reviews and provide ongoing coaching and feedback.
• Manage promotions and ensure successful execution of brand and local marketing initiatives.
• Identify opportunities to improve operational efficiency, customer experience, and team performance.
• Address day-to-day operational issues proactively and effectively.
• Partner directly with ownership on business performance, staffing, operational priorities, and growth initiatives.
• Assist with planning, staffing, training, and operational execution as the organization expands into additional franchise locations.
• Help develop scalable processes and systems that can be replicated across future locations.

Qualifications

• 3+ years of experience working within a franchise business environment.
• Previous QSR, restaurant, food service, hospitality, or similar high-volume customer-facing experience is strongly preferred.
• 3+ years of successful team leadership experience, including recruiting, interviewing, hiring, training, and developing employees.
• Strong understanding of franchise operations, SOPs, operational standards, and brand compliance.
• Experience working with a recognized or established brand is preferred.
• Prior experience supporting the opening, expansion, or management of additional franchise locations is highly desirable.
• Strong organizational, scheduling, and problem-solving skills.
• Ability to balance hands-on daily management with higher-level operational responsibilities.
• Strong communication and interpersonal skills with the ability to work effectively with employees, customers, vendors, and ownership.
• Self-motivated, accountable, and comfortable working in an entrepreneurial environment.

The Ideal Candidate

The successful candidate will be more than a day-to-day restaurant manager. We are looking for someone who can take ownership of the operation, develop people, strengthen processes, protect brand standards, and help prepare the organization for its next stage of growth.

• This is an excellent opportunity for an experienced QSR or franchise operations leader who wants to work closely with ownership, make a meaningful impact on the business, and grow alongside an expanding franchise organization