General Manager

Treehouse Hotels; Sunnyvale (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Designed by Nature work environment

Health & Wellness benefits

Retirement Planning

Paid Personal Days

Career Advancement opportunities

Job summary

Treehouse Hotels is seeking an exceptional General Manager to lead a luxury lifestyle property in Sunnyvale, CA. The role requires a visionary leader who can drive guest satisfaction, team engagement, and strong financial results in a high-end market.

You will oversee all daily operations, shape the guest experience, and represent the brand with professionalism and warmth. The position emphasizes growth, mentorship, and operating with a guest-first mindset in a vibrant Silicon Valley setting.

Qualifications

• 10+ years of progressive experience in upper upscale or luxury hotel operations.
• Minimum 3 years as General Manager in an upper upscale and/or lifestyle hotel.
• Expert in hotel operations with a proven track record in guest and team engagement and financial performance.
• Excellent communication skills, verbally and in writing, with strong presentation abilities.
• Able to operate in a 24-hour environment and balance autonomy with accountability.

Responsibilities

• Oversee all aspects of daily hotel operations and guest experience.
• Maximize return on revenue and exceed guest requests.
• Support the Guidance Team's objectives and uphold the brand reputation.

Skills

Leadership skills

People management

Communication

Guest engagement

Financial performance

Hospitality expertise

Strategic vision

Job description

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

Treehouse Hotels brings back the wonder of childhood hideaways—cozy, curious, and just a little mischievous. It’s a place to play, dream, and drift off the script, where handcrafted details and nostalgic touches turn every stay into a story.

Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the Silicon Valley team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Guidance Team's achievement of its objectives, and you’ll always represent the best face of the brand.

One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.

Requirements for Success...

• Previous experience in operating a lifestyle property
• Leadership skills to include the ability to articulate a strong vision for the hotel, embedding the values, being able to narrate how we are doing and where we are heading, to take and move the whole team in one direction
• Strong people manager and developer with the ability to positively influence others, to develop a strong and cohesive team, and to create a culture focused on delivering the highest levels of customer scores and online reputation
• Visibility in your property with both guests and team members alike, and ability to use this to really keep your finger on the pulse anticipating opportunities and challenges alike
• An ability to think for oneself whilst understanding the difference between autonomy and accountability, without a constant need to check and/or waiting to be told what to do
• Strong business acumen with proven track record of delivering across key business metrics and a balanced score card
• Detailed knowledge and understanding of all commercial and financial aspects of hotel operations
• Proven track record in developing, rolling out and operating successful concepts
• A highly driven and dynamic attitude with a passion for hospitality that transfers into everything you do
• Strong communication and influencing skills, verbally, in writing and in presentation mode

About you...

• Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
• A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel.
• An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Recognized by Newsweek as a 2026 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you’re ready to bring your whole s: …