General Manager

Scholar State College; State College (Centre County); On-site; USD 90,000 - 150,000; Full time

Job summary

Scholar Hotels is seeking a seasoned General Manager in State College to oversee Rooms Division, Food & Beverage, Sales, Accounting, Human Resources and training across the property.

The successful candidate will lead operations, ensure guest service excellence, manage budgeting and standards, and drive team performance while upholding company policies and regulatory requirements.

Qualifications

• Experience supervising multiple departments (Front Desk, F&B, Administration) and coordinating with VP/Operations.
• Strong leadership with ability to drive change in a high-paced luxury environment.
• Knowledge of yield management principles and SOP development.

Responsibilities

• Oversee Rooms Division, F&B, Sales, Accounting, HR & Training across the property.
• Drive guest service excellence and ensure adherence to hotel standards.
• Develop and enforce operating procedures and performance metrics.
• Manage budgets, forecasts, and cost controls to achieve business objectives.
• Lead staff development, training, and cross-training initiatives.
• Communicate goals and build a collaborative, customer-focused culture.

Skills

Guest service

Leadership

Team management

Budgeting

Communication

HR knowledge

Operational oversight

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Management

Description

SUMMARY

The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Bell, Security and Concierge) Food & Beverage (Restaurant, Room Service, Banquets, and Kitchen), Sales, Accounting, Human Resources & training property wide.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests' needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards

General Manager

Job Requirements

• Coordinate various Departments on behalf of VP of Operations.
• Experience supervising Front Office, Food and Beverage, Administration, and related Departments.
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
• Experience developing standards and operating procedures.
• Thorough understanding of yield management principles.
• Participate in meetings internally and externally to the property as required.

Leadership Requirements

• Ability to manage change effectively in a high paced luxury service environment.
• Provide leadership to the departments to achieve their goals and objectives.
• Communicate the goals and objectives and inspire employees to achieve those goals.

Managerial Requirements

• Clear, concise written and verbal communication skills.
• Ability to clearly and concisely present technical subjects.
• Demonstrate team building experience.
• Track record promoting an atmosphere of teamwork.
• Demonstrate ability to lead by example.
• Build morale and spirit.
• Participative management style.
• Use a "hands-on" approach to management.
• Solid career progression up through the ranks.
• Abilities to inspire, train, and develop people for promotion.
• Experience training and cross-training team members.
• Instill a guest service attitude in all team members.
• Instill a "can-do" attitude in team members.
• Coach team members how to resolve and de-escalate conflicts.
• Instill a calm, organized approach in all situations.
• Other Duties as required

Business Skills

• Strong technical skills.
• Excellent time management skills.
• Strong organizational skills.
• Excellent knowledge of computers.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail in follow-up.
• Strong budgetary, projections, and cost control skills.
• Follow/enforce company policies and procedures.
• Resolve problems.
• Assume responsibility/accountability.
• Understand security requirements.
• Thorough understanding of HR requirements and regulatory agency requirements.
• Create courteous, friendly, professional work environment.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Creative problem-solving skills.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Think creatively.
• Forecasting skills.

CERTIFICATES, LICENSES, REGISTRATIONS

ServeSafe, RAMP training, CPR/First Aid, and valid driver's license

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals must be able to lift up to 30lbs.
• Following proper lifting procedures.
• Must be able to stand for 8 hour shifts.
• Must have leadership abilities.
• Must have organizational skills and quick decision maker

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

Number of Openings

Position General Manager

Close Date

Number of Openings 1

Req Number MAN-26-00009

Location Scholar State College Manager LLC

About the Organization

Scholar Hotels is an organization that believes in an entrepreneurial culture; where work is more than a job, it's a lifestyle. Employees work more as a team than in most companies; and in some cases, we are even like a family.
Some of the traits:
Treat People with Respect
We respect, trust, and provide the necessary base for a vibrant and sustainable corporate culture.
Help Team Members Stay Healthy
Provide excellent health benefits and encourage wellness through vendor discounts and onsite health assistance.
Open Doors to Communication
Create an environment where people can interact with each other, support on another, and recognize each other's effects and achievements. Create positive rewards for positive behavior. Share information so that team members are aware of the direction of the company and are involved in its growth. Offer incentive programs to reward effort and improve quality of life.
Build Camaraderie
Make time for people to get to know each other and the company by holding offsite meetings to build team spirit and discuss where the company is heading. Share business plans, and discuss issues and ideas raised by our strategies.

This position is currently accepting applications.