General Manager

Ace Hardware Corporation; Spring (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career growth

Team-oriented culture

Active service-focused environment

Private office on-site

Impactful leadership opportunity

Job summary

Ace Hardware Spring is seeking a hands-on Store Manager to lead daily store operations, grow sales, and deliver legendary customer service. You will be visible on the sales floor, develop the team, manage inventory, and own results with a focus on reducing costs and increasing margins.

The role emphasizes leadership, scheduling, and proactive problem-solving, with opportunities for career growth within Ace Hardware Spring.

Qualifications

• Minimum 2 years of retail management experience in a leadership role.
• Hardware/home-improvement or high-volume retail experience preferred.
• Strong leadership, communication, organization, delegation and follow-up skills.
• Customer-service mindset and ability to use data to make decisions.

Responsibilities

• Develop and execute plans to increase store sales and customer traffic.
• Hire, train, coach, and retain strong employees.
• Delegate daily and weekly responsibilities with clear expectations.
• Monitor labor hours and manage costs while protecting margins.
• Maintain inventory accuracy and address discrepancies.
• Ensure merchandise is properly stocked, priced, and presented.
• Lead weekly ownership meetings with focus on actionable plans.

Skills

Retail leadership

Customer service

Team development

Inventory systems

Scheduling

Data analysis

POS proficiency

Tools

POS software

Inventory software

Scheduling tools

Job description

Store Manager – Ace Hardware Spring

Full-Time | $45,000–$60,000/year + Performance Bonus

Spring, Texas

Ace Hardware Spring is looking for a hands-on, driven Store Manager to lead our team, grow sales, manage daily operations, and deliver the legendary customer service Ace Hardware is known for.

This is not an office-only management position. We are looking for a leader who is visible on the sales floor, understands what is happening throughout the store, develops the team, identifies opportunities, solves problems, and takes ownership of results.

The Store Manager should be able to know the business, know the numbers, build a plan, communicate it, and execute it with the team.

What We’re Looking For

• Visible and available on the sales floor throughout the day
• Organized, structured, and able to delegate, train, follow up, and hold people accountable
• Focused on growing sales while controlling labor and protecting margins
• Strong with customer service, inventory, merchandising, scheduling, and team development
• Comfortable analyzing sales, inventory, labor, margin, and operational reports
• Able to identify problems and develop solutions without waiting to be told what to do
• Curious about what successful Ace stores and competitors are doing
• Comfortable communicating with Ace Hardware corporate and utilizing available programs and resources
• Strategic and process-driven, with priorities and plans for each major department
• Motivated to develop employees and build a strong, accountable store culture

Sales Growth & Business Ownership

This position requires more than maintaining daily store operations. The Store Manager is expected to actively identify opportunities to grow the business and increase sales.

Responsibilities include:

• Develop and execute plans to increase store sales and customer traffic
• Identify sales opportunities throughout the store and create action plans around them
• Treat large customer orders, quotes, and high-value sales opportunities as a priority
• Ensure major customer opportunities are followed through from beginning to end
• Develop contractor, commercial, professional, and repeat-customer business
• Maintain awareness of major quotes and sales opportunities and ensure timely customer follow-up
• Look for opportunities to grow store services and convert those services into repeat customer traffic
• Evaluate successful Ace stores and local competitors for products, merchandising, services, and ideas that could improve our business
• Bring recommendations and solutions to ownership instead of waiting for ownership to identify every opportunity

Inventory, Ordering & Merchandising

The Store Manager is responsible for understanding what we have, what is selling, what customers are asking for, and what the store needs to carry.

Responsibilities include:

• Maintain accurate inventory and address negative quantities, incorrect counts, outs, overstocks, and inventory discrepancies
• Review sales and customer demand to determine what products and quantities the store should stock
• Monitor products customers repeatedly order online and identify opportunities to stock those products locally
• Review ordering and replenishment to ensure inventory decisions are supported by actual demand
• Manage deliveries, receiving, backstock, replenishment, and product rotation
• Identify slow-moving and non-performing inventory and determine whether the issue is count accuracy, placement, pricing, merchandising, or customer demand
• Develop plans to reposition, promote, discount, or discontinue slow-moving merchandise when appropriate
• Ensure merchandise is properly stocked, priced, signed, organized, and presented
• Maintain strong endcaps, displays, promotional areas, and seasonal transitions
• Develop plans for key departments and categories instead of simply maintaining shelves

People, Scheduling & Accountability

A successful Store Manager builds a team that can execute consistently and efficiently.

The Store Manager will:

• Hire, train, coach, develop, and retain strong employees
• Put employees in roles that match their strengths and abilities
• Delegate daily and weekly responsibilities with clear expectations
• Follow up and verify that assigned work is completed correctly
• Hold team members accountable for performance and store standards
• Build schedules based on sales, customer traffic, business needs, and productivity
• Manage labor hours and labor costs responsibly
• Ensure proper coverage for key store functions and services
• Cross-train and develop employees so important responsibilities do not depend on only one person
• Communicate regularly with the team regarding priorities, expectations, and results

Customer Service & Store Services

Customer service is a core responsibility of every leader at Ace Hardware Spring.

The Store Manager is expected to:

• Maintain Ace’s high customer-service standards throughout the store
• Be available on the floor and personally step in when necessary
• Handle escalated customer concerns professionally and find appropriate solutions
• Ensure customers receive timely, knowledgeable assistance
• Maintain high standards for store services and identify opportunities to grow them
• Ensure employees are properly trained for the services and departments they support

Daily Store Operations

The Store Manager owns the overall execution of the store, including:

• Conducting daily store walk-throughs
• Maintaining cleanliness, organization, merchandising, pricing, signage, and safety standards
• Ensuring operational problems are identified and corrected quickly
• Creating and maintaining clear store processes and procedures
• Ensuring processes are consistently followed by the entire team
• Monitoring completion of daily, weekly, and seasonal priorities
• Communicating with Ace Hardware corporate and other store leaders when needed
• Utilizing Ace programs, promotions, training, and resources effectively

Know the Numbers

The Store Manager should understand the financial and operational performance of the store and regularly review:

• Sales and sales trends
• Sales versus prior year and store goals
• Labor hours and labor percentage
• Gross margin
• Inventory performance
• Out-of-stocks and inventory accuracy
• Slow-moving and overstocked merchandiseDepartment and category performance
• Large orders, quotes, and sales opportunities
• Customer-service performance
• Staffing and productivity

Weekly Ownership Meeting

The Store Manager will participate in a weekly meeting with ownership and should come prepared to discuss:

• Sales performance and what is driving the results
• Labor and staffing performance
• Inventory issues requiring attention
• Major customer orders, quotes, and sales opportunities
• Department and category performance
• Operational problems and proposed solutions
• What worked and what needs improvement
• Priorities for the upcoming week
• Specific plans for improving sales, service, productivity, and execution

Ownership will provide overall direction and support, but the Store Manager is expected to bring ideas, solutions, and a game plan to the table.

Compensation & Growth

• Starting Salary: $45,000–$60,000/year depending on experience
• Annual Performance Bonus: Up to $5,000 based on store performance and service levels
• 90-Day Performance Review with an opportunity for salary adjustment based on demonstrated performance and results
• Clear opportunity for long-term growth within the organization

Qualifications

• Minimum 2 years of retail management experience as a Shift Manager, Assistant Manager, Store Manager, or similar leadership role
• Hardware, home improvement, building materials, or high-volume retail experience is preferred
• Strong leadership, communication, organization, delegation, and follow-up skills
• Strong customer-service mindset
• Comfortable using computers, POS/retail systems, inventory systems, reports, spreadsheets, and scheduling tools
• Ability to use data and reports to make decisions
• Ability to lift up to 40 pounds
• Ability to stand and walk for extended periods during a shift
• Availability to work weekends, holidays, and seasonal events when required

The Leader We’re Looking For

Where are we losing sales?

What are customers asking for that we don’t have?

What inventory isn’t moving, and why?

Which departments can perform better?

What opportunities are we missing?

What does the team need to improve?

What is the plan to fix it?

Then takes action.

Location:

Ace Hardware of Champions

9001 Spring Cypress Rd, Spring, TX 77379

What You’ll Get at Ace:

• A career path with room to grow
• A team that treats you like family
• Anactive, service-oriented environment
• A private office in the back, while stayingconnected to the floor
• Support from the owner and a chance to make a real impact

Company Introduction:

We are your local hardware store and we are part of your community. Ace Hardware has over 5,000 stores around the world, with most beingindependently owned and operatedby local entrepreneurs. At Ace, we stay small and personal. That’s why we say:

“A visit to Ace is like a visit to your neighbor.”

Legal Notice to Applicants:

You are applying for a job with anindependently owned cooperative member of Ace Hardware Corporation, not Ace Hardware Corporation itself. All employment-related decisions—including hiring, supervision, scheduling, and compensation—are made by theindependent store owner.

Ace Hardware Corporation is not responsible for employment practices or decisions at this location.