General Manager

All American Do It Center; Sparta, Northern (WI, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

All American Doit Center in Sparta, WI seeks a General Manager to oversee daily store, yard and rental operations. You will lead customer service excellence, manage finances and growth, and drive profitability while maintaining optimal inventory and staffing levels.

Responsibilities include coaching sales teams, resolving customer issues, and upholding company culture and safety standards in a fast-paced retail environment.

Qualifications

• Previous store management experience, preferably hardware/building materials.
• Bachelor’s degree in Business Administration or related field, or equivalent experience.
• Valid Wisconsin driver’s license.

Responsibilities

• Lead by example in providing excellent customer service.
• Manage the financial responsibility for the store including store growth.
• Train and motivate the store sales team to provide exceptional customer service and growth in sales.
• Drive store sales and profit to exceed budget.
• Ensure store security, inventory accuracy and loss prevention measures.

Skills

Store management

Customer service

Team leadership

Education

Bachelor’s degree in Business Administration

Job description

Description

All American Doit Center (a division of All American Lumber, Inc.) is a large retail hardware store with attached lumber yard and rental equipment area. All American began business in 1980 and has been a Wisconsin family-owned business since. They have grown the company and have touches within the construction, lumber, retail hardware, steel buildings/roofing, property management and pickleball businesses.

The General Manager role will report to the Vice President of Operations and will have responsibility for complete day-to-day operations of the Sparta All American Doit Center retail store, yard and rental.

Essential Functions:

• Lead by example in providing excellent customer service.


• Manage the financial responsibility for the store including store growth.


• Instill All American’s culture and values in all team members.


• Train and motivate the store sales team to provide exceptional customer service and growth in sales.


• Respond immediately to any customer complaints and resolve them quickly.


• Maximize store sales and profitability and minimize expenses while ensuring the store is optimally stocked and merchandised.


• Drive store sales and profit to exceed budget.


• Understand the dynamics that impact the financial performance of the store and remain accountable to results that meet or exceed company objectives.


• Control costs and schedule payroll in a manner consistent with All American’s objectives for labor productivity and customer service.


• Having the upmost integrity in business operations and dealing with team members, customers, etc.


• Perform all sales counter functions, point-of-sale functions, and store administrative functions as needed.


• Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.


• Ensure store and yard personnel accurately receive and properly store merchandise.


• Drive a safety-first environment and ensure a safe and secure working environment at all times.


• Possess strong working knowledge of store security measures and advise employees on company-approved methods of preventing loss and promoting safety.


• Provide an enjoyable working environment that is conducive to self-motivation, high productivity, and overall positive morale.


• Ensure an open-door environment where team members feel free to report problems and offer ideas to management.


• Perform other duties as needed.

Requirements

Job Qualifications:

• Previous Store Management experience preferably Hardware and/or Building Materials experience.


• Bachelor’s degree in Business Administration, or related field or equivalent work experience


• Valid Wisconsin driver’s license

Travel:

Local travel is expected to other stores at various times, and an occasional meeting or retail show may require more out-of-the-area and overnight travel.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The team member is required to sit at a desk and use a computer workstation, to stand for long periods, walk, use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms, climb stairs; balance, bend, stoop, kneel, crouch or crawl, talk and hear. The team member may occasionally have to lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

This job generally operates in a professional office and store environment. However, there is also an outside lumber yard and rental equipment area you would be over that is exposed to heat and cold and/or loud noises. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.