General Manager

Inditex; Seattle (WA); On-site; USD 90,000 - 101,000; Full time

Benefits offered by this job

Employee discount 25%

Health benefits

Tuition reimbursement

Paid time off

Retirement plan 401(k) with company 3%

Job summary

Zara USA, Inc. in Seattle is seeking a General Manager to lead the store as Head of the team, driving sales targets while delivering an outstanding customer experience. You will oversee product presentation, operations, and people, and translate company standards into everyday actions.

You will analyze reports, guide store teams, manage schedules, training, and risk controls, and implement retail improvements. The role blends vision with hands-on leadership in a fast fashion environment.

Qualifications

• Strong organizational, planning and analytical skills
• Ability to interpret reports from product, operations and people
• Leadership of store teams and succession planning

Responsibilities

• Lead the store as Head of the store to achieve sales targets and customer satisfaction
• Oversee product display, stock flow and omnichannel processes
• Supervise scheduling, training and performance development of store managers and staff

Job description

DetailsBrand · ZaraLocation · SEATTLE, THE UNITED STATESDescriptionGeneral Manager About us Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person. Purpose As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a Global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product. Strong organizational, planning and analytical skills, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. Innovative, with a great capacity to adapt and lead change. Key Responsibilities: PRODUCT Oversees the management of all sections to achieve sales targets by monitoring product display in all sections. Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better results. Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications). Continuous communication and feedback is given to both the central and the country sales team. Monitor the communication flow of all departments. PROCESS Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager. Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate productivity. Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping experience. Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MODE, CC). Oversees new project implementations and business and operational upgrades. Responsible for and ensures that SHRINKAGE is minimized and coordinates action plans regarding the needs of the store CUSTOMER Lead the standards of customer service in your store. Ensures that incidents are resolved in time. PEOPLE Supervises the performance of all managers in store ensuring the support in their professional development. Manage the budget of hours with respect to the needs of the store. Supervises the process of preparing schedules in all sections and ensures coverage appropriate to the sales dynamics and operational workload of the store. Supervises all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.) Constantly develops succession plan identifying and training potential players. Develops, recognizes and gives constructive feedback for the evolution of your store managers. Leads compliance with occupational risk prevention, health and safety at work standards. What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more! Annual compensation range: $90,000 - $100,800 +discretionary bonus * Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws. Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFWBenefitsCompetitive pay+We offer competitive salaries eligible for annual increase in addition to great monthly incentives!Growth opportunities+Get inspired and empower your career through endless growth opportunities. We celebrate your contributions through recognition and anniversary perks*.Employee discount+Enjoy 25% discount at all Inditex brands in the US after successful completion of your introductory period.Paid time off+Empowering your career takes balance! This is why we’re proud to offer paid time off to all employees.Tuition & language+We want you to grow with us! We’re excited to offer tuition reimbursement related with your continued education. We also offer FREE language courses!Health benefits+Outstanding health benefits are available to eligible employees; including medical, dental and vision coverage.Uniform+Not sure what to wear? We’ve got you covered – we offer fashion forward uniforms to all employees upon completing the introductory period.Commuter benefits+Save on your commute to work with an array of travel benefits including parking, transit, and bike share.Employee assistant+We want you to feel empowered outside of the workplace too! Through the Employee Assistance Program participants and their families can find piece of mind when seeking emotional support, legal or financial services.Paid parental leave+We offer unparalleled parental leave to eligible employees compromised of 16 weeks of salary continuation an up to one year of job security.Retirement plan+Invest in your future through our lucrative 401(k) plan after one year of service with company matching.Care program+With our back up care service you can be ready for anything life throws your way. Offering child and elder care, discounted tutoring, housekeep, summer camps, STEM learning provider and much more.Pet insurance+We extend our benefits care to include your pets as well, however exotic they may be!Other perks+We offer an abundance of discounts and reduced member rates on a variety of activities; including gyms, travel, entertainment and even your phone bill!Next steps1.Ready to join us? Simply apply, specifying your desired position and sharing details of your relevant experience, availability and preferred working location.2.Once we've found a suitable opportunity for you, you will receive an email with a link to our VideoAsk platform. This will give you the chance to provide further details about yourself!3.If your profile matches one of our current vacancies, we will reach out to arrange an interview. Just bring your brightest smile and be yourself. We're excited to meet you!4.Is it a match? Our team will be in touch again to offer you a position in one of our stores. We can't wait for you to join our team!