General Manager

Yoshinoya America, Inc.; Santa Monica (CA); On-site; USD 34,440 - 44,083; Full time

Job summary

Yoshinoya America, Inc. in Santa Monica is seeking a capable shift supervisor to oversee daily restaurant operations, train crew, manage inventory and cash handling, and ensure guest satisfaction.

The role requires at least 2 years of restaurant experience (preferably QSR/Fast Casual) and fluent English, with strong communication and supervisory skills. This is a full-time, on-site position with opportunities to grow within the team.

Qualifications

• Minimum 2 years restaurant experience, preferably in QSR or Fast Casual.
• Fluent in English (written and verbal).
• Ability to read and interpret documents such as safety policies and operating/maintenance instructions.
• Speak effectively to customers and perform basic arithmetic for reporting and cash handling.

Responsibilities

• Oversee daily location operations and supervise crew members.
• Train staff and provide feedback; conduct performance reviews with management.
• Manage schedules and labor costs while ensuring safety and cleanliness.
• Ensure cash handling procedures are followed and inventory is controlled.
• Communicate with district managers and corporate offices as needed.

Skills

Restaurant experience

English fluency

Education

High School diploma or equivalent

Job description

Pay or shift range: $25 USD to $32 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set, experience, location, qualifications and other job-related reasons.

Description

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while supervising and directing others.
• Serves as backup to team members and covers breaks as needed.
• Ensures that all food and beverages are made and presented according to Yoshinoya specifications, procedures, and safe handling requirements.
• Effectively trains the staff, and monitors activities throughout the shift, providing consistent feedback, including recognition and positive reinforcement.
• Conducts performance reviews with the District Manager.
• Performance manage and issues disciplinary notices to employees, as necessary.
• Ensures all food and supplies are properly ordered, places the store order and are quickly put away and rotated based upon FIFO (first in/first out) method.
• Conducts weekly and monthly inventory.
• Effectively handles crew schedules and manages labor costs based upon business need and crew availability.
• Ensures all cash handling and procedures are consistently enforced.
• Ensures the restaurant is clean and that all machinery is properly functioning.
• Places work orders for service/repair of machinery.
• Ensures a safe work environment by reviewing and enforcing safety policies and holding monthly safety meetings.
• Recruits, interviews, and trains new crewmembers.
• Communicates effectively with crewmembers, District Manager, and the corporate office.
• Attends quarterly meetings at the corporate office.
• Attends meetings with the District Manager.
• Travels to the bank to obtain change for cashiers, as needed.
• May travel to other stores.

What You’ll Bring to The Table AKA Competencies & Skills

• Minimum 2 years restaurant experience, preferably in QSR or Fast Casual.
• Fluent in English (written and verbal).
• Ability to:
  • Read and interpret documents such as safety policies and operating/maintenance instructions
  • Prepare routine reports
  • Speak effectively to customers
  • Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals
  • Compute ratio, and percent to draw and interpret graphs
  • Apply common sense understanding to carry out instructions provided in written, oral or diagram form.
  • Follow company procedures
  • Interact with customers and coworkers

Supervisory Responsibilities

Oversee entire location.

Work Environment

The employee will be exposed to distracting noises and sound levels from cooktops, hot temperatures from fryers and grills, sharp utensils and equipment, wet flooring, and cold temperatures when dealing with walk in coolers/freezer. Restaurant kitchens are often small spaces, they may work near others, while maintaining social distancing. The outside environment will vary dependent upon the weather.

Physical Demands

The employee will be required to stand/sit/walk for long periods of time, along with frequent bending, kneeling, lifting (handling food, trays, cups, lids, straws, cleaning supplies, and handling waste), carrying (generally under 25 lbs.), balancing, pulling, pushing, crouching, stooping, reaching, crawling, twisting, eye hand and foot coordination, neck flexion, and neck twisting.

Travel

Up to 50% to other stores in the district.

Required Education / Experience

High School graduate or equivalent.

Other Duties / Additional Information

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks which may be required to be performed in this position. The employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute an employment contract and may be changed at the discretion of the employer with or without notice.

Equal Employment Opportunity

Yoshinoya America, Inc. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.