General Manager

EōS Fitness; San Bernardino (CA); On-site; USD 75,000 - 90,001; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily pay offered

Group health, dental, vision benefits

401(k) with company matching

Job summary

Dormont Manufacturing Co is looking for a Customer Experience Manager to develop a team focused on delivering exceptional service and achieving business objectives. This role involves supervising staff, setting membership goals, and ensuring high-quality customer interactions.

The ideal candidate will have experience in sales and customer service, along with strong communication skills and an interest in the fitness industry. Benefits include competitive pay, health insurance, and free membership for the employee and one family member.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.

Responsibilities

• Hire, train, schedule, and supervise staff.
• Set and achieve membership and revenue goals.
• Provide constructive feedback to staff.

Skills

Sales management experience

Customer service experience

Communication skills

Relationship-building skills

MS Office skills

Job description

Overview

EōS Fitness is bold, upbeat, and motivating. Our work environment is just as energetic as our fitness routines. Employees are encouraged to rise to challenges and handle them head‑on. We believe in creating loyal, lifelong fans and exercise practitioners.

Core Values

• Take Personal Responsibility
• Be Optimistic & Have Fun
• Learn & Grow
• Be A Team Player
• Fight Hard To Win

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign‑ups.
• Provide constructive feedback to staff, using clear and specific language to highlight strengths and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing necessary instructions and updates to ensure safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels.
• Strong detail orientation, systematic and thorough problem‑solving approach, and good time‑management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Embrace our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and lift more than 40 lbs.

Pay Range

California: $75,000—$90,001 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and employee assistance program are offered!*
• 401(k) + company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Employment Opportunity

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.