General Manager

Crash-Champions-Collision-Repair-Team-1; San Antonio (TX); On-site; USD 75,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in San Antonio is seeking an experienced operations leader to manage the front and back of shop, ensuring high throughput and quality. You will assign repairs to technicians, oversee teardown and painting priorities, and support teammates during peak periods while maintaining safety, accuracy, and efficient payroll processes.

The role requires strong knowledge of collision repair processes, ability to drive KPIs, and proficiency with CCC ONE software.

Qualifications

• Knowledge of collision industry processes and insurance procedures.
• Aptitude for decision-making and problem solving.
• Ability to lead and collaborate to meet objectives.
• Demonstrated ability to meet deadlines and achieve results.
• Proficient with CCC ONE Total Repair Software.
• Proficient with computers and technology.
• Valid driver’s license required.

Responsibilities

• Meet or exceed location revenue goals and KPIs; manage front and back of shop from intake to delivery.
• Labor assignment and production management for repair jobs and teardown/paint prioritization.
• Assist teammates during peak times by handling customer check-in, vehicle intake and estimates when needed.
• Ensure repairs meet quality standards, accurate billing, and PPE safety protocols.
• Manage payroll and staffing, including punch-in/out and PTO/leave tracking.
• Coordinate daily production flow with Body Technicians, Collision Estimator and Parts Managers.
• Write DRP-compliant estimates after full disassembly and discovery; update estimates as needed.
• Lead hiring and coaching of teammates, providing performance feedback and growth opportunities.

Skills

Collision industry knowledge

Decision making

Leadership

Deadline adherence

Estimating software

Computers/tech proficiency

Driver's license

Tools

CCC ONE Total Repair Software

Job description

Champions Do More

As one of the fastest-growing and most exciting brandsin the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Championswas foundedin 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winnerMatt Ebert. Formore than25 years, our vision hasbeen anchoredby the belief that delivering superior collision repair service is about People First.Welcome to Crash Champions. We Champion People.

Responsibilities

• Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
• Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
• Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Qualifications

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
• Aptitude in decision-making and problem solving
• Ability to lead and work collaboratively with others to meet shared objectives
• Demonstrated ability to meet deadlines and achieve successful results
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
• Proficient with Computers and other technology
• Valid driver’s license required

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $75,000.00/Yr.

Posted Max Pay Rate

USD $136,650.00/Yr.