General Manager

EōS Fitness; San Antonio (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free membership for one family member

Discounted Personal Training

Employee referral program

401(k) with Company matching

Group Health benefits

Job summary

EōS Fitness seeks a General Manager in San Antonio, Texas to lead a sales-driven team and enhance the fitness experience for members. Ideal candidates should have sales management experience and passion for fitness. Responsibilities include hiring, training, and performance management of staff while achieving membership and revenue goals.

Benefits include free memberships, competitive pay, and comprehensive health plans. Join a motivated team focused on member success and employee development.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or interest in the fitness industry.
• Strong communication skills for interacting with employees.
• Excellent relationship building skills.

Responsibilities

• Hire, train, and supervise staff members.
• Communicate goals and procedures to staff.
• Track KPIs and develop strategies for membership retention.
• Provide constructive feedback to staff on performance.
• Ensure high-quality customer service by addressing member concerns.

Skills

Sales management experience

Customer service experience

Communication skills

Relationship building

Detail orientation

Tools

MS Office

Job description

General Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners.

We are seeking a highly motivated and sales‑driven leader to take on the role of General Manager. Reporting to the District Sales Manager, the General Manager must be passionate about sales and dedicated to helping members achieve their health and wellness goals. As General Manager, you will work to improve sales, overall processes, and develop a team of leaders to do the same. You and your team will create connections with prospective members, facilitate their membership journey, and ensure their success. An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign‑ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports from a database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range

$65,000–$70,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.
• 401(k) plus Company matching.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EōS Fitness participates in the government eVerify program.

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