General Manager

Regional Finance Corp. of Texas; San Antonio (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

PTO & paid holidays

Job summary

Regional Management Corp. seeks a General Manager for our Texas branch in San Antonio. You will lead a high-performing team, manage P&L, drive loan growth, and cultivate partnerships with local businesses to expand our consumer finance presence.

Responsibilities include staffing, coaching, risk management, and delivering exceptional customer service while ensuring compliance with FDCPA and UDAAP standards.

Qualifications

• 7+ years in financial services
• 3+ years of management experience
• Valid Driver’s License and access to a dependable automobile with liability insurance
• Must pass drug screen, criminal, and credit background checks
• Bachelor’s degree from accredited institution preferred

Responsibilities

• Lead a focused and dedicated team to meet loan goals and metrics.
• Manage day-to-day branch operations to improve profitability, control, and growth.
• Recruit, develop, and retain top talent within a high-performing branch.
• Direct managers and team members in setting and achieving collection goals within FDCPA guidelines.
• Establish and build customer relationships by delivering exceptional service.

Skills

Leadership

Team management

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Job purpose

The General Manager is responsible for the overall performance of the branch operation. The GM will be focused on recruiting, developing, and retaining top talent within a high performing branch working for a leader in the consumer finance industry. In addition, the GM will be responsible for managers, team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The General Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.

Duties and responsibilities

• Lead a focused and dedicated team to effectively meet the company established loan goals and operational metrics.
• Manages overall day-to-day branch operations by enhancing branch profitability, control, and growth through effective leadership and employee development.
• Challenge and motivate managers and team members in an atmosphere of mutual respect, while establishing expectations, setting standards, and providing timely, effective feedback.
• Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.
• Subject matter expert on our personal loan product offerings to present loan solutions to current and potential customers that help them achieve their financial goals.
• Manages risk mitigation by creating and maintaining branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.
• Directs managers and team members in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act).
• Trains branch team members and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices).
• Establish and build customer relationships through delivering exceptional service.
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency.
• Partners with Recruiting and District Supervisors to address branch staffing needs including conducting interviews and actively seeking top talent.
• Cultivates new relationships with local retail businesses.
• Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains external business partners in company policies and procedures.
• Oversees the following duties including but not limited to:
  • Approves and closes loans, as necessary.
  • Works with past-due customers by developing a plan for resolution.
  • Delegates all collection activity daily and follows up to ensure completion.
  • Process insurance claims for customers.
  • Maintains proper insurance claims records and reports.
  • Telephones and sends collection material to past-due customers, as needed.

Minimum Qualifications

• High school diploma or equivalent
• 7+ years financial service industry
• 3+ years of management experience
• Solve real world business problems with creative, critical thinking
• Demonstrate and understand modern sales theories and practices
• Must pass pre-employment screenings
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal, and credit background checks.

Preferred Qualifications

• Bachelor’s degree from accredited institution.
• Willingness to relocate for career advancement.

Critical Competencies

• Problem solver: Identifies and resolves problems in timely manner with data driven approach
• Planning and organizing: Must prioritize and plan work activities using time management skills and develop realistic action plans.
• Adaptability: Adapt to changes in work environment
• Follow polices and procedure prescribed by RMC
• Demonstrated passion for customer service with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Excellent written and verbal communication skills.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Conflict Management skills.
• Excellent knowledge of consumer finance industry.
• Above average communications skills.
• Proven ability to multi-task and organize effectively.

Working conditions

This position works in an office environment. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

• Team members will have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.
• We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

Founded in 1987, Regional Finance provides services to 500,000 plus customers annually and provides employment for over 2000 team members and growing. We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging. Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company.

Notice to California Applicants

Regional Management Corp. (\"Regional Management\", \"we\", \"our\", or \"us\") respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy by clicking on the following link: California Employee Privacy Policy