General Manager

Ontario Trillium Foundation; Salem (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Ontario Trillium Foundation seeks a General Manager to oversee restaurant operations, deliver exceptional guest service, and drive profitability. You will manage kitchen and front-of-house teams, control costs, and ensure safety and quality across all areas of the operation.

The role requires strong leadership, strategic planning, and a hands-on approach to daily activities, including marketing, inventory, and nightlife oversight where applicable.

Qualifications

• Experience leading restaurant operations and teams.
• Strong budgeting and cost-control capabilities.
• Proven ability to manage staff and schedules.
• Focus on guest satisfaction and food quality.
• Ability to develop promotions and market presence.

Responsibilities

• Oversee daily restaurant operations across all departments.
• Monitor guest experience, service quality, and cleanliness.
• Develop budgets, monitor cash flow, and control costs.
• Hire, train and manage chefs, servers, bartenders, and staff.
• Plan menus with chefs and manage inventory and ordering.
• Lead marketing campaigns and online reputation management.
• Ensure compliance with health, safety, and liquor laws.
• Partner with ownership on growth strategies and renovations.
• Support a vibrant nightlife environment with safety

Skills

General Management

Operations Leadership

Budgeting & Cost Control

Staff Management

Customer Experience

Marketing & Promotion

Menu & Inventory Planning

Regulatory Compliance

Strategic Planning

Nightlife Management

Job description

A General Manager in a restaurant oversees all aspects of restaurant operations to ensure that guests receive excellent service and that the business is running efficiently and profitably.

Key Responsibilities:

1Overall Operations Management:

• Supervise daily restaurant operations to ensure smooth service and operations across all departments (kitchen, front-of-house, bar, etc.).
• Monitor and improve the overall guest experience, ensuring a high standard of service and food quality.

2Financial Management:

• Develop and manage budgets, monitor cash flow, and control costs (labor, food, and beverage).
• Oversee financial performance, including revenue and expenses, and ensure profitability.
• Set pricing strategies for menu items and work on cost control measures to maximize profits.

3Staff Management:

• Hire, train, and manage all staff, including chefs, servers, hosts, bartenders, and dishwashers.
• Create staff schedules to ensure adequate staffing during peak and off-peak times.
• Foster a positive work culture and ensure high employee morale and retention.

4Customer Experience:

• Ensure excellent customer service, handle complaints, and ensure guests' needs are met.
• Create a welcoming atmosphere and maintain high cleanliness and safety standards in the restaurant.
• Work with the kitchen and front-of-house staff to deliver a consistent dining experience.

5Marketing and Promotion:

• Develop and execute marketing campaigns and promotional events to attract customers, especially during slow periods.
• Manage the restaurant's online presence, including social media and review sites (e.g., Yelp, Google Reviews).

6Menu and Inventory Management:

• Collaborate with chefs to plan and update the menu, taking into account customer preferences and cost-effectiveness.
• Oversee inventory control and ordering to ensure ingredients and supplies are well-stocked and used efficiently.

7Compliance and Safety:

• Ensure the restaurant complies with all local laws and regulations, including health, safety, and food handling codes.
• Manage alcohol licenses and ensure the responsible service of alcohol.
• Conduct regular health and safety inspections to ensure cleanliness and operational standards.

8Strategic Planning and Growth:

• Work with restaurant owners or senior management to plan and implement strategies for growth.
• Manage restaurant expansion or renovation projects as needed.

9Nightlife Management:

We have a vibrant nightlife and needs to ensure Nightlife Manager/Head of Security is creating a safe and fun environment for our guests