General Manager

Destination Pet; Saint Petersburg, Northern (FL, KY); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401(k) with company match

Paid time off

Employee discounts

Job summary

Destination Pet in St. Petersburg, FL is seeking a General Manager to lead daily operations, drive performance, and foster a high-energy team focused on exceptional pet care and guest experiences.

You will manage budgets, payroll, inventory, and local marketing while partnering with support teams to ensure safety and compliance. This full-time role requires hands-on leadership and ownership of center results.

Qualifications

• Experience leading a team in a service or retail environment.
• Proven ability to manage budgets, schedules, and labor costs.
• Strong coaching and development skills with a focus on performance.

Responsibilities

• Lead all daily operations of the center, ensuring a safe, clean, and exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive culture.
• Create schedules that balance service excellence with labor budget expectations.
• Manage payroll, labor costs, and staffing levels with timely payroll approval.
• Drive financial performance by budgeting, reporting KPIs, and identifying growth opportunities.
• Oversee inventory management, purchasing, and vendor relationships.
• Deliver outstanding customer service, resolve concerns, and build relationships with pet parents.

Skills

People leadership

Operations management

Budgeting & financials

Talent development

Recruiting & onboarding

Customer service

Payroll & labor cost control

Vendor & inventory management

Cross-functional collaboration

Tools

POS systems

Job description

## General ManagerApply: Happy Camper- St. Petersburg, FL: Full time: Posted Today: JR108998**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**As the General Manager, you'll lead the day-to-day operations of the center while building a culture that delivers exceptional experiences for pets, pet parents, and team members alike. You'll be responsible for driving business performance, developing a high-performing team, maintaining operational excellence, and ensuring every guest receives outstanding care. This role blends leadership, operations, customer experience, financial accountability, and community engagement. You'll partner closely with Destination Pet's Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to create a safe, efficient, and welcoming environment where both people and pets thrive.# # We are looking to hire a **General Manager** for our Happy Camper ## Reports To: District Director## Pay: **$55k - $60k +** Quarterly Bonus Opportunities## **Role Responsibilities** As General Manager, you will:· Lead all daily operations of the center, ensuring a safe, clean, and exceptional experience for pets, clients, and team members.· Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.· Create schedules that balance exceptional service with labor budget expectations.· Manage center payroll, labor costs, and staffing levels while ensuring timely payroll approval.· Drive financial performance by managing budgets, reviewing operational reports, monitoring key performance indicators, and identifying opportunities for growth.· Oversee inventory management, purchasing, and vendor relationships to maintain appropriate supply levels.· Deliver outstanding customer service by resolving concerns, building relationships with pet parents, and ensuring consistent service excellence.· Ensure compliance with company policies and all applicable federal, state, and local employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.· Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.· Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.· Maintain the facility, equipment, and technology systems to provide a safe and welcoming environment.· Manage cash handling procedures, deposits, and financial controls.· Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.· Monitor the health, safety, comfort, and well-being of every pet in our care.· Step in to support the team wherever needed and perform other responsibilities as assigned.**You Could Be a Great Fit If** · You're an experienced people leader who enjoys coaching, mentoring, and developing teams.· You have a strong operational mindset and know how to balance exceptional customer service with business performance.· You thrive in a fast-paced environment where every day brings new priorities.· You're confident making decisions, solving problems, and managing multiple responsibilities simultaneously.· You build trust quickly with team members, clients, and business partners.· You have experience managing budgets, labor, payroll, inventory, and overall business performance.· You communicate effectively and professionally with people at every level of the organization.· You're passionate about creating an outstanding experience for pets and the people who love them.· You lead by example and aren't afraid to roll up your sleeves to support the team when needed.**This Role May Not Be a Fit If** This role may not be the best fit if you:· Prefer a role with limited responsibility for coaching, accountability, and performance management.· Prefer predictable routines over balancing multiple priorities throughout the day.· Are uncomfortable making difficult decisions involving staffing, customer concerns, or business operations.· Prefer working independently rather than collaborating with cross-functional teams.· Are uncomfortable working evenings, weekends, or holidays when business needs require.· Prefer an office-based role with limited physical activity, as this position regularly requires walking the facility, assisting the team, and interacting with pets.· Are uncomfortable working around pet hair, cleaning chemicals, animal odors, or occasional accidents. **Perks & Benefits** · Quarterly bonus opportunities.· Medical, Dental, Vision, Life Insurance, and Short- & Long-Term Disability coverage.· 401(k) with company match.· Generous Paid Time Off.· Discounts on Destination Pet services.· Career growth opportunities across the Destination Pet network.· A collaborative, people-first culture with opportunities to make a meaningful impact every day. **Physical Requirements & Work Environment** · Ability to work evenings, weekends, and holidays as business needs require.· Frequently lift up to 40 pounds.· Ability to stand, walk, bend, climb stairs, and remain active throughout the workday.· Comfortable working on computers, point-of-sale systems, and multi-line phone systems.· Ability to safely handle dogs on leashes and work around pets of varying sizes and temperaments.· Comfortable working in an environment with exposure to animal dander, pet waste, cleaning products, disinfectants, and varying noise levels.***Other duties as assigned*** If you're a servant leader who is passionate about people, pets, and building successful teams, we'd love to have you lead the pack at Destination Pet.