General Manager

Glass America; Saint Paul (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Short-term disability

Life insurance

Voluntary Daily Pay

Job summary

Glass America in Saint Paul, MN seeks a General Manager to lead daily operations and deliver exceptional customer experiences at the location. The GM will drive KPI achievement and oversee staff performance, training, safety compliance, and vendor coordination to ensure high service quality and operational efficiency.

You will oversee budgeting, staffing, and continuous improvement initiatives while fostering a culture of accountability, teamwork, and safety across the location.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.

Responsibilities

• Manage the monthly and annual operating budget of assigned location(s).
• Track and monitor monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to location(s).
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to company standards.

Skills

Attention to detail

Client experience

Clear communication

Education

Post-Secondary education or equivalent

Job description

Glass America

Company: Glass America MN St. Paul - 300049 Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional.

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The General Manager for Glass America has primary responsibility and accountability including providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of assigned location(s) in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the location(s) to ensure that overall KPI’s and production metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Principle Functions and Responsibilities

• Manage the monthly and annual operating budget of assigned location(s).
• Track and monitor monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to location(s).
• Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
• Follow up on parts back orders and document actions in the management system.
• Coordinate returns and credits of parts and ensure they are picked up daily.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear, perform work per company standards and adhere to dress code.
• Work location(s) must be opened and closed daily as per established procedures.
• Lead and manage all personnel.
• Monitor the individual performance of the Technicians on a regular basis, review Technician efficiency to maximize daily jobs completed.
• Facilitate monthly staff meetings to include health and safety.
• Attend training, information sessions and workshops recommended by the Senior Leadership Team or Human Resources.
• Effectively communicate with staff to address customer complaints or concerns.
• Partner with the Regional Manager to maintain proper staffing at assigned location(s), interviewing and hiring as needed.
• Maintain a clean and organized work area at all times.
• Monitor all maintenance required for location equipment.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Glass America reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Education and Experience

Post-Secondary education or equivalent.

Required Skills and Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.

Benefits

• Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Salary Range is $80K -$120K depending on experience and qualifications.

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.