General Manager

Taco Bamba; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading fast-casual restaurant in Raleigh, North Carolina, is seeking a General Manager/Operator to oversee its daily operations. Responsibilities include ensuring excellent customer service, maintaining food safety standards, managing staffing, and handling cash operations. The ideal candidate will need strong leadership skills, proficiency in cash handling, and the ability to work in a dynamic environment. Prior experience in a high volume, fast casual setting is preferred. Bilingual in English and Spanish is a plus.

Qualifications

• Ability to speak English fluently.
• Comfortable working in a team environment.
• Basic math skills are required.

Responsibilities

• Oversee daily restaurant operations and staffing.
• Ensure high food safety standards are maintained.
• Provide excellent customer service during guests' dining experience.
• Handle guest complaints effectively.
• Cash handling and data entry.

Skills

Customer service

Team leadership

Cash handling

Critical thinking

Tools

Toast

R365

Zenput

Job description

Description

A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.

Duties and Responsibilities

Service

• Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
• Memorize the food and beverage menu at your location
• Can handle guest complaints in an efficient and effective manner
• Memorize steps of service for all FOH positions
• Standard bearer
• Able to work line positions to support team during the rush

Sanitation

• Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
• Ability to complete internal health audits
• Maintain high cleanliness and quality standards in the entire restaurant
• Check food and equipment temperature to ensure food safety compliance

Leadership

• Can cover any position in the restaurant
• Provides direct, in the moment feedback to their team
• Ownership mentality

Admin

• Cash handling
• Data entry
• Able to properly receive and verify orders
• Follow checklists for opening and closing
• Responsible for all operating costs on the P&L

Attitude

• Friendly
• Possess a sense of urgency
• Thoughtful
• Natural ability to connect with others quickly
• Intuitive
• Responsible
• Curious
• Sense of ownership

Minimum Qualifications

• Able to speak English
• Comfortable working with and leading a team
• Basic math knowledge
• Able to take constructive criticism

Preferred Qualifications

• Can speak both English and Spanish
• Prior experience with Toast, R365 and/or Zenput
• Food Manager certification
• Any local certifications that are required in the store's jurisdiction
• Prior experience in a high volume, fast casual setting

Physical Requirements

• Able to lift 25+ pounds
• Able to stand on their feet for 8 hours uninterrupted
• Able to be stationary for multiple hours at a time completing repetitive tasks
• Able to move quickly throughout the restaurant
• Able to access and navigate all areas of the restaurant
• Able to work in excessive heat and cold associated with the kitchen environment