General Manager

Wawa, Inc; Radcliff (KY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + matching

Education Assistance

Paid time off

Parental leave

ESOP

Tuition Reimbursement

Store discounts

Wellness programs

Job summary

Wawa, Inc. seeks an experienced retail leader to oversee daily store operations, ensuring safety, service and efficiency across audits and policies. You will own targets by reviewing financials and executing merch and inventory plans, while driving cost control and profitability.

A strong focus on teamwork, coaching and customer experience is essential. This role requires flexible scheduling, weekend availability and a track record in fast-paced environments.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work weekends/holidays.
• Proven leadership in fast-paced retail, food service, or fuel environments.
• Ability to coach, develop, and inspire career growth.
• Excellent communication, customer service, and relationship-building.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong problem-solving, critical thinking, and decision-making.
• Understanding of store financials and their impact on performance.
• Proactive in recognizing trends and driving change.

Responsibilities

• Oversee daily store operations, ensuring safety, service and efficiency; maintain compliance with audits and policies.
• Own accountability to meet/exceed targets by reviewing financials and executing merchandise/inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures for profitability.
• Monitor trends and collaborate with peers to develop action plans for optimal results.
• Ensure store-wide safety, service and operational excellence via policies, safety programs and continuous improvement.
• Champion initiatives, communicate rationale, and ensure adoption of programs.
• Create an inclusive, collaborative team culture focused on achievement and customer service.
• Hire, train and develop a high-performing team through coaching and feedback.
• Support leadership development and talent management/onboarding.
• Maintain 24/7 coverage through strategic scheduling and resource allocation.
• Respond to customer feedback, resolve issues, and plan to exceed expectations.

Skills

Flexible schedule

Leadership experience

Coaching

Communication

Customer service

Organization

Multitasking

Problem solving

Critical thinking

Decision making

Store financials

Trend analysis

Change management

Education

High School Diploma or GED equivalent

Job description

What You’ll Do

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
• Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Qualifications

• High School Diploma or GED equivalent
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Proven leadership experience in fast-paced retail, food service, or fuel environments
• Proven ability to coach, develop, and inspire career growth in individuals
• Excellent communication, customer service, and relationship-building skills
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Skilled in problem-solving, critical thinking, and decision-making
• Solid understanding of store financials and their impact on business performance
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Salary

The projected salary range for this position is $75,000-$90,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Benefits

• medical
• dental
• vision and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) + matching
• Education Assistance Program
• store discounts
• paid time off
• paid parental leave
• access to additional benefit and wellness programs
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups
• eligibility requirements may apply

Accommodation

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Location & Company

Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C.

Here at Wawa, the sky's the limit.

Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built‑to‑order foods, beverages, coffee, fuel services, and surcharge‑free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long‑lasting relationships.

Equal Opportunity & Diversity

Wawa, Inc. is an equal opportunity employer.

Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law.

Unlawful discrimination will not be a factor in any employment decision.