General Manager

Fathom Companies; Portland (ME); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee assistance program

Discounted hotel stays

Learning and development

Career advancement

Job summary

Canopy Portland Waterfront in Portland, Maine, led by Fathom Companies, seeks an exceptional General Manager to guide a premier lifestyle hotel. This is a leadership role that blends strategic oversight with hands-on daily operations to sustain an award-winning culture and guest experience.

The ideal candidate has 5+ years of hotel management, strong F&B and financial acumen, and a record of driving revenue and strategic growth while upholding Hilton brand standards.

Qualifications

• At least 5 years of progressively responsible hotel management experience in a full service or lifestyle hotel.
• Previous experience as a General Manager or senior hotel leader.
• Prior Hilton experience strongly preferred.
• Strong Food and Beverage experience.
• Demonstrated expertise in hotel financial management, P&L analysis, budgeting, forecasting, and expense management.
• Strong understanding of revenue management and pricing strategy.
• Experience partnering with ownership and corporate support teams.
• Proven ability to recruit, develop, motivate, and retain high performing leaders.
• Leadership style combines accountability with collaboration and approachability.
• Strong strategic thinking, problem solving, and organizational skills.

Responsibilities

• Lead, coach, develop, and inspire the hotel’s leadership team.
• Protect and strengthen the culture that contributed to the property’s success.
• Maintain exceptional guest satisfaction while identifying opportunities to elevate the guest experience.
• Provide leadership across Rooms, Food & Beverage, Housekeeping, Engineering, Sales, Revenue Management, Finance, and HR.
• Maintain responsibility for the hotel’s P&L, revenue performance, profitability, cost management, and ROI.
• Lead budgeting and forecasting efforts.
• Partner with corporate Operations, Finance, HR, Revenue Management, and Sales/Marketing teams.
• Recruit, retain, and develop exceptional hospitality professionals.

Skills

Hotel management

P&L management

Revenue management

Budgeting

Leadership development

Strategic thinking

Team leadership

Communication

Ownership liaison

Education

Bachelor's degree (preferred)

Job description

Fathom Companies is seeking an exceptional hospitality leader to become the next General Manager of Canopy by Hilton Portland Waterfront, one of Portland’s premier lifestyle hotels.

This is not a turnaround opportunity. It is an opportunity to lead an established, award winning hotel with a talented team, strong culture, exceptional brand recognition, and a proven record of success.

Why is the position open?

For the best possible reason: career growth within Fathom Companies.

Our current General Manager is staying with Fathom and has been selected to lead the opening of the highly anticipated Monument Hotel in Portland, Maine, scheduled to open in 2027.

We believe strongly in developing talented leaders and creating meaningful opportunities for them to grow within our organization. Now we are looking for the leader who will write the next chapter at Canopy Portland Waterfront.

An Extraordinary Record of Success

Since opening in 2021, Canopy Portland Waterfront and its leadership team have earned significant recognition from Hilton and the hospitality industry.

2025

• Award of Excellence
• Make It Right Award

2024

• Award of Excellence
• Make It Right Award
• Canopy by Hilton General Manager of the Year

2023

• Canopy by Hilton General Manager of the Year
• General Manager selected by Hilton as the Lifestyle GM representative for the collection as part of Hilton’s Customer Promise initiative

The Connie Award is Hilton’s highest hotel honor, and Canopy Portland Waterfront received the award as the highest ranking Canopy hotel in the Americas.

The property was also recognized with the 2021 International Interior Design Association New England Chapter Hospitality Hotel/Lodging Award.

Success like this does not happen by accident. It is the result of an exceptional team, thoughtful leadership, a strong culture, and a commitment to memorable guest experiences.

Our next General Manager will be entrusted with continuing and building upon that success.

About Canopy Portland Waterfront

Located in the heart of Portland’s historic Old Port, Canopy by Hilton Portland Waterfront is a 135 room lifestyle hotel designed to reflect the character, energy, food, art, and culture of Portland.

The hotel features:

• Meeting and event space
• Views of Portland’s working waterfront and Casco Bay

This is a highly visible leadership role within the hotel, Fathom Companies, Hilton, and the greater Portland community.

The Opportunity

The General Manager serves as the hotel’s primary strategic and operational leader and is ultimately responsible for the property’s performance, culture, guest experience, financial results, and continued success.

We are looking for a leader who can think strategically while remaining connected to the day to day operation.

You should be equally comfortable reviewing a P&L, analyzing a forecast, developing a department leader, meeting with ownership, walking guestrooms, engaging with associates and guests, evaluating the food and beverage experience, or representing the hotel in the community.

Key Responsibilities

• Lead, coach, develop, and inspire the hotel’s leadership team
• Protect and strengthen the culture that has contributed to the property’s success
• Maintain exceptional guest satisfaction while identifying opportunities to elevate the guest experience
• Provide leadership across Rooms, Food and Beverage, Housekeeping, Engineering, Sales, Revenue Management, Finance, and Human Resources
• Maintain overall responsibility for the hotel’s P&L, revenue performance, profitability, cost management, and return on investment
• Lead budgeting and forecasting efforts
• Partner closely with Fathom’s corporate Operations, Finance, Human Resources, Revenue Management, and Sales and Marketing teams
• Recruit, retain, coach, and develop exceptional hospitality professionals
• Establish clear expectations and accountability throughout the leadership team
• Develop future Fathom leaders through coaching, feedback, and succession planning
• Ensure continued achievement of Hilton brand standards
• Maintain a visible and engaged presence throughout the property
• Serve as an ambassador for Canopy Portland Waterfront and Fathom Companies within the Portland community

Who We Are Looking For

Our ideal candidate will bring:

• At least 5 years of progressively responsible hotel management experience in a full service or lifestyle hotel environment
• Previous experience as a General Manager, Hotel Manager, Director of Operations, or comparable senior hotel leader
• Prior Hilton experience strongly preferred
• Strong Food and Beverage experience
• Demonstrated expertise in hotel financial management, P&L analysis, budgeting, forecasting, and expense management
• Strong understanding of revenue management and pricing strategy
• Experience partnering with ownership and corporate support teams
• A proven ability to recruit, develop, motivate, and retain high performing leaders
• A leadership style that combines accountability with approachability and collaboration
• Strong strategic thinking, problem solving, analytical, and organizational skills
• Bachelor’s degree in hospitality, business, or a related field preferred

Most importantly, we are looking for someone who understands that great hotels are built by great teams.

Compensation

Base Salary: $135,000 to $145,000 annually

Annual Bonus Opportunity: 20% of base salary

At target, base salary plus the 20% annual bonus opportunity represents potential annual cash compensation of approximately $162,000 to $174,000, based on achievement of applicable bonus goals.

Fathom Companies offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Health Savings Account options for eligible plans
• Flexible Spending Account options
• 401(k) retirement plan with company matching
• Employee Assistance Program
• Discounted hotel stays
• Employee referral opportunities
• Learning and development opportunities
• Professional development and career advancement opportunities

Why Fathom Companies?

At Fathom Companies, we believe outstanding hospitality begins with how we treat our people.

Our culture is built around six core values:

• Leading with Compassion
• Maintaining a Positive Outlook

This opening is a real example of what career growth at Fathom can look like.

The leader currently holding this position helped guide Canopy Portland Waterfront through an extraordinary period of success. She is now continuing her career with Fathom by leading the opening of the Monument Hotel in Portland in 2027.

We want our next General Manager to have the opportunity to build an exceptional chapter of their own.

Canopy Portland Waterfront has already established an extraordinary standard.

The question now is: What can we accomplish next?

If you are a hospitality leader who believes in developing people, creating memorable guest experiences, driving strong financial performance, building meaningful community relationships, and leading with both accountability and compassion, we would like to hear from you.

Join Fathom Companies and lead the next chapter of Canopy by Hilton Portland Waterfront.

Fathom Companies is an Equal Opportunity Employer. We are committed to creating a workplace built on respect, inclusion, and opportunity and make employment decisions based on qualifications, merit, and business needs.