General Manager

Jim 'N Nick's Community BBQ; Pooler (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jim 'N Nick's Community BBQ is seeking a Restaurant General Manager to lead daily operations, ensure top food quality and service, and drive financial performance. The role requires strong leadership, team development, and exceptional guest service in a high-volume setting.

The GM will partner with the AGM on budgets and strategic initiatives to enhance guest satisfaction and profitability. Responsibilities include coaching staff, maintaining standards, and ensuring safety and compliance while

Qualifications

• Minimum three years of high-volume full-service restaurant management.
• Exceptional leadership and motivational skills.
• Ability to attract, train, develop and retain top team members.
• Strong guest service focus with the ability to provide an exceptional dining experience.
• Ability to define, measure and attain financial goals for the restaurant.

Responsibilities

• Ensure flawless execution of every detail across shifts to exceed guest expectations.
• Provide direction, coaching, and development for team including food quality and service.
• Ensure food, beverage and service standards and policies are followed.
• Partner with AGM to monitor restaurant financial performance and sales.
• Maintain cost controls, inventory, and standard operating procedures.
• Plan and implement initiatives to improve financial performance.
• Coordinate with catering team to engage the community and drive sales.
• Schedule staffing to maintain proper par levels and coverage.
• Interview and assist in final selection of team members.
• Ensure daily administration complies with company policy and standards.
• Communicate effectively with guests, team, management, owners, and vendors.
• Maintain safe, clean facilities and safe operating practices.

Skills

Leadership

Staffing

Guest service

Team development

Communication

Education

High school diploma

Some college preferred

Job description

Responsibilities

• Ensures flawless execution of every detail, every shift, by every team member to exceed guest expectations at all times.
• Restaurant General Manager provides direction, coaching, training and development for team members including food quality, service standards, safety and sanitation, and company policies and procedures.
• Ensures all food, beverage and service standards, policies and procedures are adhered to.
• Partners with the AGM to ensure financial performance of the restaurant.
• Ensures consistent execution of all systems, standards, inventory and cost controls.
• Partners with the AGM to create and implement plans that improve financial performance in all areas of the operation.
• Partners with AGM to plan, execute and follow up on new company initiatives.
• Utilizes catering team to inspire community involvement and build sales.
• Ensures team members and manager schedules support positive performance by verifying the right people in place and par levels are scheduled by projections.
• Interviews and assists in final selection of all team members, maintaining appropriate staffing par levels.
• Verifies daily administration is carried out according to policy and standards.
• Proactively organizes and plans work to meet the changing needs of the business.
• Communicates effectively with guests, team members, management, local owners, and vendors.
• Responds to guest feedback promptly and ensures positive guest recovery.
• Maintains cleanliness of exterior and interior facilities and ensures sufficient supply levels to execute responsibilities.
• Follows safety procedures and standards when operating all equipment.
• Provides a safe and professional, non-hostile, harassment-free working environment for team members.
• Ability to handle multiple priorities, work under stress and exercise good judgment.

Experience and Educational Requirements

• High school diploma or GED; some college preferred.
• Minimum of three years of high-volume full-service restaurant management experience.
• Exceptional leadership and motivational skills.
• Ability to attract, train, develop and retain top team members.
• Strong guest service focus with the ability to provide an exceptional dining experience for every guest.
• Ability to define, measure and attain financial goals for the restaurant with focus on year-over-year sales growth, guest count increases, effective staffing levels, guest service measurements, cost of goods and labor cost management.

Physical Requirements

Performs duties that require bending, lifting, reaching and turning. Transports items and containers (up to 50 lbs). Able to stand for up to 8 hours or longer as needed.

Additional requirements

• Ability to sit or stand for extended periods in a restaurant environment.
• Ability to lift at least 50 pounds.
• Ability to talk and hear, use hands to operate kitchen and standard office equipment; reach with hands and arms; bend, kneel and crouch; climb as needed.
• Climbing ladder and step stool.
• Dexterity for handling food items and dishes.

The essential functions and requirements listed in this job description are not intended to be all-inclusive. Other duties may be assigned as needed to meet the needs of the restaurant.

DEFCON1MGMT

Qualifications - See below

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.