General Manager

Pins Mechanical Co.; Pittsburgh (Allegheny County); On-site; USD 70,000 - 110,000; Full time

Job summary

Pins Mechanical Co. in Pittsburgh is seeking a General Manager to lead daily operations, partner with the AGM on standards, and drive product, process, and service improvements. You will oversee space build-out, vendor relationships, and profitability while ensuring top-tier guest experiences.

You will manage staff performance, training, and scheduling, uphold health and safety, and maintain brand-focused menus and offerings. Strong leadership and hands-on abilities are essential.

Qualifications

• Positive attitude and excellent communication skills.
• Ability to meet the physical demands of the position.
• Available to work a flexible schedule that includes nights and weekends.
• Ability to follow proper cleanliness and hygiene procedures.
• Must work with a sense of urgency while maintaining attention to detail in a fast-paced environment.
• Must have the ability to learn quickly, thoroughly, and in detail; must recognize and adjust to change.
• Ability to teach, train, coach and manage team members in an effective manner.

Responsibilities

• Involvement, management and participation in Pins Mechanical Co. space build out and pre-launch activities.
• Establish relationships with proper vendors and distributors.
• Contribute to the achievement of margins at targeted levels.
• Organize inventory procedures and ensure we are stocked appropriately with product at all times.
• Take responsibility for monitoring, reporting, and correcting all health and safety issues.
• Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions.
• Oversee the re-creation of drinks/cocktail menus that are new, inspiring, and on brand.
• Oversee Facility Management, including game and equipment maintenance.

Skills

Communication skills

Leadership

Customer service

Staff training

POS knowledge

Flexibility

Attention to detail

Team development

Job description

As the General Manager, your top priority is fostering an environment where improvements to products, processes and service are welcomed/encouraged by the team. You will work closely with the AGM to set standards and expectations for the bar staff and management team to follow.

POSITION OVERVIEW:

As the General Manager, your top priority is fostering an environment where improvements to products, processes and service are welcomed/encouraged by the team. You will work closely with the AGM to set standards and expectations for the bar staff and management team to follow.

RESPONSIBILITIES: GENERAL

• Involvement, management and participation in PIns Mechanical Co. space build out and pre-launch activities.
• Establish relationships with proper vendors and distributors.
• Contribute to the achievement of margins at targeted levels.
• Organize inventory procedures and ensure we are stocked appropriately with product at all times.
• Take responsibility for monitoring, reporting, and correcting all health and safety issues.
• Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions.
• Oversee the re-creation of drinks/cocktail menus that are new, inspiring, and on brand.
• Oversee Facility Management, including game and equipment maintenance.

RESPONSIBILITIES: MANAGING STAFF

• Foster a positive, productive, and healthy work environment for all staff.
• Conduct training to ensure the staff has strong POS and product knowledge and are able to up-sell.
• Monitor, review and provide feedback on individuals’ performances.
• Establish appropriate standards and procedures to hold staff at the highest customer experience levels.
• Set and review objectives in line with the performance review and on-boarding process.
• Work to develop team members according to their individual abilities and potential.
• Support colleagues at peak times and undertake any operational duty which might be reasonably required.

RESPONSIBILITIES: CUSTOMER SERVICE

• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints; provide appropriate solutions in a timely manner and follow up to ensure resolution.
• Act as a brand ambassador for 16-Bit and ensure values are upheld to both external and internal audiences.
• Provide professional and friendly guest services with a willingness to interact to meet their experience needs.
• Inspire and train team members to anticipate needs and provide outstanding guest service.

REQUIRED SKILLS AND ABILITIES:

• Positive attitude and excellent communication skills.
• Ability to meet the physical demands of the position, including, walking, standing, and/or lifting heavy items for extended periods of time.
• Available to work a flexible schedule that includes nights and weekends.
• Ability to follow proper cleanliness and hygiene procedures.
• Must work with a sense of urgency while maintaining attention to detail in a fast-paced environment.
• Must have the ability to learn quickly, thoroughly, and in detail; must recognize and adjust to change.
• Ability to think quickly on their feet and be an independent decision maker while putting the business first.
• Must have the ability to teach, train, coach and manager team members in an effective manner.