General Manager

RPM Living

Phoenix (AZ)

On-site

USD 75,000 - 110,000

Full time

8 days ago

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Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

401(k) with company match

Paid time off

Job summary

RPM Living is seeking a General Manager to oversee operations at one or more Class A multifamily properties in Phoenix. The role demands strong leadership, tenant relations, budgeting, and on-site operations management to meet occupancy and financial goals.

Responsibilities include staff leadership, budgeting, training, performance management, and collaboration with maintenance and HR. A Bachelor’s degree and 4 years in multifamily PM are preferred.

Qualifications

Bachelor's degree or 1–2 years of relevant experience
4 years in multifamily property management, with ≥2 years as a Community Manager
Class A or High Rise experience preferred
Knowledge of budgeting, financial reporting and variance analysis
Proficient with Microsoft Office and Yardi
Experience with revenue management tools (LRO, AIRM, Yieldstar)
Strong leadership and tenant/community relations skills

Responsibilities

Leads property staff, oversees onboarding, training, timesheet approval and annual reviews
Drives performance, provides feedback, and collaborates with HR on disciplinary actions
Conducts ongoing training on leasing paperwork, safety, and operations
Motivates staff through recognition, training, and team-building activities
Develops and manages annual budgets and variance reporting
Oversees monthly and yearly financial reporting and variance analyses
Promotes resident satisfaction and retention by addressing issues promptly
Collaborates with maintenance on service requests and upkeep
Delivers excellent customer service and maintains high resident standards
Analyzes market trends and partners with marketing on leasing strategies
Follows eviction procedures and supports court processes as needed
Manages client/owner relationships and communicates updates
Creates and executes business plans for each community
Reviews PO/invoices for accuracy and timely submission
Monitors marketing efforts and property website quality

Skills

Leadership

Communication

Budgeting

Team development

Customer/resident relations

On-site operations

Strategic planning

Education

Bachelor's degree or higher

4 years multifamily property management

2+ years in Community Manager role

Tools

Yardi

Revenue management software (LRO, AIRM, Yieldstar)

Microsoft Office

Job description

Class A Experience Required

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Overview

58 Units

Class A Experience Required

Position Summary

The General Manager will oversee all business operations at one or more of our apartment communities, including a Class A or high-rise property. The successful candidate will possess strong interpersonal and resident relations skills, and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards
Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
Complete annual budgets and ensure adherence to approved budgets
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Provide excellent customer service while maintaining the highest standards for resident service
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
Oversee resident and vendor-related communications, ensuring timely resolution of issues
Monitor property marketing efforts, including reviewing property websites and advertising

Education And Experience

Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience
Four years in multifamily property management, with at least two years in a Community Manager role
Prior experience at a Class A or High Rise property preferred
Knowledge of multifamily property management operations, respective markets, and industry trends
Knowledge of budgeting, financial reporting, and variance analysis
Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
Skilled in Microsoft Office Suite and Property Management Software such as Yardi
Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar
Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail
Ability to effectively communicate verbally and in writing
Ability to develop solutions and resolve challenges proactively
Ability to lead, mentor, and develop on-site teams
Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency
Ability to maintain positive client relationships
Ability to think strategically and implement business plans that align with financial goals and client expectations

Qualifications

Physical Requirements:

May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
The office is an open setting which may include bright lights, constant noises and distractions
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.