General Manager

Crash Champions; Penn (AL); On-site; USD 75,000 - 136,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a Shop Manager to lead front and back of shop operations, from vehicle intake through delivery, ensuring high throughput and service quality. You will supervise labor, assign repairs to technicians, and coordinate with estimators and parts managers to meet KPIs.

The role emphasizes leadership, collaboration, and timely, accurate payroll and staffing decisions to support growth across multiple locations. A strong understanding of collision repair processes is required.

Qualifications

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
• Aptitude in decision-making and problem solving.
• Ability to lead and work collaboratively with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.

Responsibilities

• Meet or exceed location revenue goals and KPIs; manage front and back of shop from intake to delivery.
• Labor assignment and production management; assign repair jobs and prioritize teardown/paint.
• Support teammates during peak times; assist with customer check-in and estimates.
• Monitor production to ensure adherence to quality standards and accurate billing; maintain PPE protocols.
• Oversee payroll and staffing; manage punch-in/out and PTO for weekly payroll.
• Coordinate daily production flow with Body Technicians, Collision Estimator and Parts Managers.
• Write DRP-compliant estimates after full disassembly and damage discovery; update and lock estimates.
• Lead recruitment, coaching, and development of teammates for role progression.

Skills

Collision industry knowledge

Decision making

Leadership

Team collaboration

Deadline oriented

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
• Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
• Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Qualifications

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
• Aptitude in decision-making and problem solving
• Ability to lead and work collaboratively with others to meet shared objectives
• Demonstrated ability to meet deadlines and achieve successful results

  Benefits

  The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus ("Cash From Crash")
  • 5 Paid Holidays

  We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

  In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.

  The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

  Posted Min Pay Rate

  USD $75,000.00/Yr.

  Posted Max Pay Rate

  USD $135,900.00/Yr.